Review Time
I called last week because I was upset, felt trapped as I have no one to talk to and I thought the Samaritans could help. Within a few minutes into the call I knew that I had made a mistake by calling as I was made to feel as though I was bothering them. I couldn’t answer any of the advisers questions the Advisor was asking me as I needed help on how to cope with the situation I am in. The call was wrapped up within 10 mins and I was palmed off to contact a few other mental health websites. I wish I had listened to my inner voice that no one cares because it’s true. If you’re thinking of reaching out to Samaritans- don’t bother.
If you’re even lucky to get someoneI hate using the services because they’re pointless and they don’t do anything. But when you feel low you don’t have a choice, I tried the online one and sat there waiting for somebody to join the chat. The estimated time was five minutes which was actually more like 15 but when this person did arrive, all they said was I will say bye-bye and then give the chat.Yeah, mental health means nothing to , Companies use it as a way to make themselves look good Every year for a week they put posters up, saying mental health matters open upTruth is, she’s just a burn to society and nobody really cares whether you here or not, If you stay, you pay taxes For everybody else and get nothing out of society If you die, somebody else just takes overMental health You do alone
I have just had a very bad experience with 'a listener'.I have given them two chances now and each time I have received the same respoinse, not interested, patronising and intimates the problem is yours and yours alone. Do not bother to phone these people.
I have just had a call with Michael from Samaritans and I was really struggling but he seemed genuinely happy to be speaking to me and didn’t judge me at all, this brung me back to reality and I’m really happy that we have good people like this in the world to help us in hard times.
I DON’T SAY THIS LIGHLTY BUT IT’S THE WORST MANGERED SHOPS I HAVE EVER COME ACROSS AND I WILL NEVER VOLUNTEER DUE TO THE TRUAMA AND NEGECT THAT COMPANY HAS CAUSED!As of today (11th march) my husband has left with immediate effect and they came across as uncaring and handed a letter which we hope they will follow what they said about payment he has been bullied by another assistant manager who also made a threat of if he touched one of her displays, she would hurt him and when complaints were put In, they did nothing and blamed him. He has tried to communicate with the other assistant manager but was then accused of harassment when I also put in complaints, I also got accused of things I didn’t do and no proof was provided. My husband has been silenced and because he sent a truthful email to all volunteers and why he had to leave the main manager who refuses to listen to staff and volunteers he then sent an email to all volunteers blaming him. We will not be silenced or lie about how bad our experiences got after the mangers passing and how poorly this business is run. They would rather let go of loyal staff and volunteers instead of listening to feedback. The assistant manager has been a bully and has pushed my husband out of work and have ruined his health. I would honestly not support this charity. It’s a shame to say it has gone down hill ever since the manger passed away since the new one took over, he's uncaring with no compassion. As such we are left with no other option but to publicly display our grievances, as complaints and meetings have gone nowhere.I had to leave after the manager took his own life and since the other took over he refuses to do anything about complaints. one assistant manager made it a toxic environment to be in. i have put in complaints to then be accused of things i haven't done and when i asked for polices on conflict of interest and proof of accusations they have gave me nothing but the other assistant manager is allowed to have her house mate volunteer along side her. so they made one rule and didnt enforces it on other people who live together. they would rather give a poor services and not look after their own staff. for a company to claim they listen and help they defiantly don't do that but if you put in complaints you wont get anywhere. they have also been letting a dog run around the shop and when the volunteers have said they have allergies the main manager will not do anything but it they let assistant manager do what she wants. may i add that may husband was with this charity for 6 yrs and myself for 1 yrs.
Wasn’t sure whether to give 3 or 4 stars to be fair. I called before in 2022, it did help. I was almost ready to finish the conversation. I just needed just a few minutes more. They ended it just a little abruptly. My only complaint for that time. If it was just eased up. I’m not sure how. It’s not really my job to know how. Someone said they felt like they’d woken someone from their sleep. Kind of how I felt this time. I’m of course I wouldn’t want an over the top, hyper response lol, just a LITTLE bit more life, only a little bit. Honestly it sounded like they’ve given up. If someone is calling, they’ve most likely given up, I think it might help if they’re not greeted by someone who sounds like they have. There IS. WARMTH with them. KEEP THAT WARMTH PLEASE!! When giving a 1-2star review. You’ve written, “What went wrong this time?” Umm, maybe take way the words, ‘this time’. A simple, ‘what went wrong?’ Is sufficient & to the point. Yous don’t come off like yous are taking umbridge to any critique & suggestions on how to improve & I don’t think yous are looking to come off like yous take criticisms, or possible suggestions for improvement personally. I hope this helps. I do appreciate the service you provide.
Spoke to Martin (Nottingham) who was calming and supportive though I do think they should be trained not to ask "what should you do?" ... if I knew what to do I'd do it! It's a bit hit and miss who you get but this guy helped. I've had someone advise me before when I had self harmed to have a hot drink!
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