Review Time
I've been in a desperate situation for a while, and my recent call was incredibly disappointing. The person I spoke with lacked empathy and compassion, reading from a script with no understanding. I hung up feeling worse, which is unacceptable for an organization that claims to help vulnerable individuals.
As a teenager struggling with suicidal thoughts and feeling isolated, I found the service to be incredibly helpful. The representative was kind and provided good advice. I only waited a couple of minutes to speak with someone at 1 AM, which was impressive. I'm grateful I reached out, and they reassured me I could call anytime.
The representative I spoke to quickly stated he couldn't give advice, which I understand to an extent, but some suggestions would have been helpful. It felt like talking to myself, and I could hear distractions in the background. He showed little interest in what I was saying.
After calling multiple times when feeling down, I always ended up feeling more depressed afterward. When I finally called while sober, I realized the representative was condescending and dismissive about my concerns. I felt no compassion or understanding during the call, and I would advise others to reconsider reaching out.
I've never rang Samaritans before but I spoke to a lady called Sam tonight. We were on the phone together for one hour. I went from being so broken and sad to being able to see what I've got. She was amazing and some of the things she said will stay with me forever. She made a difference at the right time and I guess I got to speak to someone who actually cared. I basically poured everything out to her and she listened, asked appropriate questions, made me laugh, made me realise a few things. Thank you Sam. I wish you all the best.
Some of those samaritans don't want to speak to you.its not my fault if I'm not very good at talking to people. I rang them and said I was lonely and didn't have anyone to talk to and the lady said this isn't number for lonely people. It made me feel horrible. If you have any problems don't ring them try and sort yourself out as best you can.
I spoke to a women for nearly an hour. She didn't judge me or criticise my negative thoughts. I was feeling suicidal and very upset. I calmed down as I spoke about the issues in my life and I felt better after talking. She encouraged me to see a way forward. An invaluable service.
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