Review Time
I’m speechless …just called the charity and I was so upset I was crying and finding it difficult to speak.. no introduction and they never spoke after saying ‘how can I help’ then I was absolutely horrified as they put the phone down…. I waited 25 minutes for my call to be answered. Looking at these other reviews I simply am perplexed as to how on earth they are allowed to operate …I used this service 10 or so years ago and I could not fault it. This is absolutely horrifying. I work for the health service and i am absolutely saddened and angry to read all these bad experiences and not one response from the organisation…75% of reviews here are one star..This is criminal negligence. These people are just extremely upset and in pain - they just need someone to listen. They don’t expect solutions- just kindness.If you can’t do the job please leave. If the organisation can’t cope then replace it with one that can- utterly disgusted
Waste of time!! Going through a crisis and no one is there to pick up the phone, when the service has been recommended by my Gp, the NHS and the local adult and social care services.What’s the point in having a number when no one is working, and couldn’t care less!
Yes I totally agree. The Samaritans is a sham, my father contacted him years ago and still ended up taking his own life. People need to understand that this is a money making charity and that the CEO makes a roundabout £137,000 a year. It’s about money pure and simple, so if anyone for one minute thinks that they are there to help you, they are not, they are there to make money, it’s a business everybody just understand that. They do not care at all. As a younger man I would give to charity very often, but now I never give to charity, ever, because once you realise the people that are running these scams are just out to make money and they try and guilt trip you into giving them your hard earned cash, well they won’t be getting any of mine that’s for sure. If I see someone in need, I help them directly, that that’s the best way to do it. All I will say is this, if you are feeling down and depressed, talk to a proper healthcare professional who is actually trained to deal with that sort of thing, Because these guys on the end of a phone are not gonna help you at all. Fact
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