Review Time
I'd Never Ring The Samaritans Again Spoke To A Guy Called Stuart (I Think) The Next Minute He Fobbed Me Off To Speak To Someone Else (Another Caller) From The Advise Of His Colleague Shame On You Both And The Samaritans AVOID Like The Plague People!!!
I was on hold with them for 7 minutes then they said I was going to be connected with an agent. They said I was about to connect with an agent and then they hung up the phone on me after 5 minutes of silence and nobody on the other end. I called back to complain about this and nobody believed me. I ended up SHing due to this and when I tried to ring them back up today I found out I've been banned from the service for 3 months.
I applied for a volunteer role with Samaritans, but my experience was deeply disappointing. My application was ignored for 15 months until I sent a reminder email. Eventually, I was told that my physical disability disqualified me because I couldn’t do night shifts—this was after they had already invited me for an interview.The entire process felt disorganized and unprofessional. The staff lacked basic interviewing skills, and the questions seemed designed to assess how easily someone could be manipulated rather than genuinely exploring suitability for the role.After reading similar reviews, my experience was, sadly, no surprise. If you're seeking help, I’d strongly recommend looking for an organization with trained and professional staff. Trusting this one could be a mistake.I would not like to be associated with Samaritans.
I can be silent no longer on this subject. Please be mindful & aware that Samaritans are exploiting & abusing vulnerable individuals. By making them go through a series of intrusive questions about their personal lives. When they don’t get the answers they want, they become abusive, aggressive & arrogant towards vulnerable people. This leads me to believe that they are secretly working undercover for the DWP. Only the DWP would be asking questions about your personal day to day care not some random unqualified person on the phone who claims to be a volunteer. You feel like when you come on the phone that you’re being interrogated. It’s a horrible experience not being able to trust someone especially in a mental health crisis. The advisors don’t have any empathy at all. It’s a case of oh why can’t you this or why can’t you do that. When you try explaining you are on certain medications or have disabilities. They just try to shut you down & disregard you as a person. Everything has to be on their terms! I personally won’t be using Samaritans again because of everything I’ve just mentioned. They are untrustworthy & you could be speaking to anyone who might not have had proper checks. Some volunteers cannot be DBS checked because they do not meet the criteria to be considered a "true" volunteer under the law, which means they might be receiving payment, are on a work placement, or are taking part in a training program that leads to a paid position, essentially benefiting directly from the role and not purely volunteering their time unpaid; in such cases, a DBS check is not applicable.
Samaritans real life heroesSamaritans have been there for me at my lowest times and given me the support and the time that I needed. I think what they do and the service that they provide as VOLUNTEERS is nothing short of remarkable. Without their support I am confident that I would have not made it through the night. Thank you to those who give their time to support people in need. You are all Angels.
I have only ever had really good experiences with the Samaritans, I think they are an amazing charity and believe if it wasn't for them I would have died a few times. When you are in a crisis, their is no point in having a crisis team if you have to wait 4 to 8 hours to speak to them but, I did not have to wait long to get through and being able to speak to someone in the height of my crisis, helped me so much and I always got someone lovely to speak to be a man or woman. They were kind, caring and listened and showed empathy. I have had to ring them a lot over the last two years because, my mental health hit rock bottom and I have no other support. When I suicidal and do low, they listened to me with no pressure to finish the call, when I could not lift my mood up myself after trying very hard myself I would ring them and just talking to them and the distraction would live my mood up and give me energy to fight on. I found it easier than the crisis team, because they are so busy and stretched. I was grateful for any help especially unpaid, they are volunteers and they do it out of the goodness of their hearts and I do grateful to them for saving my life at times. To me any charity help is a bonus because the mental health service don't help you or you wend up going round in circles and being past from pillar to post and it sends you mental. So for me Samaritans all I have to say is Thank you Samaritans.
Sent an email hoping for some moral support during a severe depressive episode. Never got a reply. This is obviously appalling, and I feel they should be taken to task for that. I mean, they're as much use a chocolate fireguard and have left me with no support during a very difficult and vulnerable time. Now what?
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