Review Time
Great customer service response. The package was open when it arrived and the jacket damaged. Called customer service and they sent a replacement after I sent a picture. Told me to keep the damaged jacket and donate as I saw fit. Coolness!
Products are awesome quality, but the FIT isn't right for the female body of NOW shapes in my country..... Americans have thick waists and hips .... Jacket fit like this: Belly too tight, shoulders too huge, but hips fit fine .... I am hourglass shaped actually.... When I called customer service, they are superb..... My only complaint with the company overall, is that the CUSTOMER, not the company, must pay to return the products that are cut weird.... No fair! .... They would NOT change this policy.... So I paid the $23 return shipping, and too scared to try another size because of this.... Hurts their business, and I explained that to them (I got to speak with 3 different reps, all were terrific people)I went to a similar company "the Joey jacket" on Amazon.... Fits amazingly.... Love it .... So, SCOTTeVEST, your return policy cost you two jackets with me, I did keep the vest.... PAY THE SHIPPING!!!!!
I frequently experience "buyer's remorse." Not in this case! The lightweight traveler's vest surpassed my expectations. I am currently enjoying" breaking it in" before my upcoming trip to Europe. Both the quality of the product and the delivery service of the highest level.
I ordered the ScotteVest the first time I went to your site and found it.I paid full price.I am very pleased with it.Shortly after I ordered it, I received pop up ads offering to sell it for a 20% discount. I am still receiving these ads. It looks like I should have waited and not purchased it so promptly.If you would like to refund 20% of my purchase price I would appreciate it.Yours truly,Roy Huggins
The company's handling of my SCOTTeVEST order was 5-star. My only concern is that two sizing models are available for the vest and I didn't know that until my first order didn't fit me well. The company rep told me that the second order should take care of the concerns I experienced with fit on my first vest. If I'd know there was an option I might have judged correctly on my first order. I still find the second vest to be about 1 1/2 inches too long - or, more likely, my hips are just too wide. All of my questions were answered quickly and completely.
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