Review Time
I anticipated a lengthy wait when reaching out to the customer service team, but my call was answered promptly by a friendly representative. I appreciated that communication was clear and easy to understand. My inquiry was addressed swiftly and with professionalism.
I recently moved into a new property and attempted to switch to a more affordable supplier, only to be informed that I wasn't permitted to do so. I've never consented to their fees, nor is there a contract or any agreement in place. This company is outrageous, essentially robbing customers in plain sight. Social media clearly indicates that my situation is not unique. As a vulnerable and disabled individual, I have received no support or assistance, only threats from the service provider. Terrible experience!
The service has consistently provided me with the best insights regarding my smart meter. I'm confident that no other provider could offer me a better deal. I really appreciate the reduced weekend rates between 11 AM and 4 PM.
We have reached out multiple times about the refund issue and received so many conflicting answers that it became extremely frustrating. The customer service was lacking, and it was evident that no one could provide a helpful response. While we have a great relationship with the company, the way our refund situation has been handled has been disappointing.
I called to make a payment and update my address, and the representative on the line was incredibly helpful. She understood my needs and made the necessary changes swiftly. I am very pleased with my experience! 👍😁
I have been trying to finalize my electricity account after moving out, and this has become an ongoing nightmare lasting over three months. I was informed that I couldn't close my account because it was labeled as 'my landlord’s account' and was told to open a new account just to 'allocate the payments' before they could close it. Despite this, I'm now being asked to pay again for the entire duration I lived there, even though I've already settled the bill in full and provided my bank statements as proof multiple times. Customer support has been ineffective. Each time I reach out, I'm connected with a different representative, forcing me to explain the entire situation repeatedly, with no resolution in sight. To complicate matters, they even closed the incorrect account, leading to more confusion and delays. This should be a simple administrative task that takes days, not months. The lack of accountability, consistency, and competence is truly alarming. I would strongly recommend steering clear of this service unless you enjoy endless emails, repeated explanations, and being asked to pay for the same electricity twice.
Extremely frustrating. The service fails to send accurate bills, and the support team is unable to help with anything beyond basic inquiries. I've been attempting for 4 weeks to have my bills corrected, yet they continue to struggle with accuracy while still imposing late payment fees.
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more
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