Review Time
Scottish power are ok apart from when getting a refund cheque back why doas it take 14 day's to arrive I don't understand why they just don't pay you your refund directly to your bank to save on paper instead of a cheque.but if you pay by direct debit they will pay you straight into your bank
Very helpful adviser. Relatively seamless process a bit of difficulty in making card payment as couldn't afford the amounts request. But it got resolved to my satisfaction. Direct debit in place
Scottish Power as a company, their policies & representatives are dishonest. Scottish Power repeatedly attempted to charge me for gas that it had not supplied. I had already paid another legitimate supplier. The issue took months to resolve. The staff were arrogant, unhelpful & dishonest. This company is despicable.
A brand that has mistaken customer care for 'create customer despair'. Literally had one live chat operator bail on the chat deliberately then the next one covering for his mate by fobbing me off with a made up complaints procedure. Meanwhile, I worked out with some very simple maths the answer to my problem that I was told would take 14 days for the software to calculate, sorry, 5 days, depending on whether you were talking to Bib or Bob on live chat. Operators confused about simple terms such as 'Annual Statement of Usage', confusing this with a forward projection to try to up the direct debit. Turns out, once again, that they owe me money, rather than needing to up my direct debit. Funny that ... According to live chat, there is no email to raise a complaint with Scottish Power, it's all done in a back room by a back team without any of the details of the complaint, but, oddly, I was to take it as reassurance that it would be dealt with - who knows how with no details, but, if you undertrain in order to maximise shareholder profits, then you get spelling and grammar to make you wince and operators who can't pull out the necessary information from what the customer shares - so assimilative reading skills? Not so much ... And brand integrity? These operatives couldn't even spell the word tatters, never mind understand how they were corroding brand integrity.
I was physically and verbally abused on my own doorstep by two very large foreign looking gentlemen
I've bullied by Scottish power even I've informed them of my fragile mental health the last time they phoned me I was in the middle of a breakdown and couldn't stop crying
I asked could you please leave in peace but they refuse and contact me constantly day and night
I can't and won't pay the £92 bill
I would seriously rather die after what these have put me through
Please don't be as foolish as me and don't believe a word they say
Awful customer service. I moved out of a property in October 2025, settled my bill on move out day. Fast forward to 10th February, I get a random bill of £178+ for ‘electricity’ use over a 10 day period. I called customer service and they could not fathom where this amount has come from. I was told it was being looked into, and on 24th February a member of their accounts team will call me and it will be removed. That date has now passed and no one has called me. I have now received a letter chasing me for the money. I’ll be filing a complaint.
I asked Scottish power to supply gas and electricity to my new address and was told this would happen so when I moved in to my new address and waiting for them to activate my account for this address which after 4 days with no electricity or gas and several phones calls later nothing and eventually got a customer service call saying all connected but still no power or gas and several calls later i was told they had opened up a account back on my old property and the supplier at my new property had blocked Scottish power from taking over the power and gas.
This lead me to ring up Scottish power and was diverted to a overseas call centre and after explaining everything that was going on so how she transferred me to E-on next in which I asked what was going on they had block Scottish power because there was a out standing balance on the property which I knew the last person who lived in the house had died a year before I moved as the house was left empty and the bill was standing charge that had built up over the years and for me to get power and gas to the house I had to sign up to E-on as a new customer on the account and that would remove the outstanding debts so I did and finally got power and gas after 4 days without and got calls from Scottish power saying they could now supply power and gas to my old property in which I lost it and to them basically shove it and now I have alert from my credit report saving they have opened up account on my old address again.
I am sick of dealing with these idiots
Dealing with Scottish Power on the phone this past twice has been ok. Pleasant helpful person who took our meter readings and was very helpful indeed.
The problem we have is the smart meter we had installed in September 2025 was able to send data upline for a week then hasn't worked since. We are pensioners and now don't know how much power we are using and we could do with the smart meter working once more so we can monitor our usage.
The young lady was extremly helpful . We'd had a powercut and my smartmeter wasnt working . And neither the gas or electric meter were working properly . All we had was blank screeens . She talked me through a few things . And she was able to sort it out from her end . She was very friendly , patience and competent . Great service
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more
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