scti.co.nz

4.5
4.5 Based on 200 reviews

...

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Average Rating

4.5

/
5

200 Reviews

5 Star
78%
4 Star
12%
3 Star
1%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Henry W
I am trying to get a refund for an over…over charge

I am trying to get a refund for an over charge for a baggage upgrade.

2
Date of experience: Dec 08, 2025
Lynley Rose
Easy to her and luckily i didnt meed to…

Easy to her and luckily i didn't meed to claim anything

5
Date of experience: Dec 07, 2025
Matty Van Oosterom
Easy and quick to organise the travel…

Easy and quick to organise the travel insurance.Feel confident that help would be there if needed.Nice to hear from southern Cross after coming home and checking in with is

5
Date of experience: Dec 07, 2025
Ann Sheard
Peace of mind

I had the peace of mind that if anything unexpected happened on my holiday I could rely on Southern cross for help.

5
Date of experience: Dec 07, 2025
customer
Inexpensive and good coverage… although…

Inexpensive and good coverage… although didn’t need to call on it 😊

5
Date of experience: Dec 04, 2025
Nic D
SCTI is the best out there

SCTI is the best out there. My daughter and I travelled overseas for 8 days and it was free cover for my daughter! Great price, awesome comms & outstanding service. Thanks SCTI

5
Date of experience: Dec 02, 2025
James Mathieson
It's definitely the piece of mind that…

It's definitely the piece of mind that having full travel insurance when traveling to a country you've never been too. Also I new, the whole holiday, that if I were to get sick etc I have insurance that would pay for the Doctors etc fee.

5
Date of experience: Dec 02, 2025
Cestmir
Southern Cross Insurance

I had a very positive experience with Southern Cross Insurance during a recent travel insurance claim. Although the situation initially required some clarification, the claims team communicated clearly and professionally throughout the process.They took the time to properly review the details of my claim and ultimately handled it fairly and efficiently. Compared to other insurers I have dealt with, Southern Cross Insurance demonstrated a strong understanding of their policy conditions and applied them in a reasonable and customer‑focused way.Based on my experience, I would confidently recommend Southern Cross Insurance to anyone looking for reliable travel insurance and a fair claims process.

5
Date of experience: Dec 02, 2025
Peter Akeroyd
Happy with the service thank you

Good prompt telephone response. Good value for money cost.

5
Date of experience: Dec 01, 2025
Mike Babich
I have been with SC all my life and…

I have been with SC all my life and mostly always book travel insurance though them. The thing is, the insurance is not through Southern Cross, it is Alianz. My small claim was difficult with push back at just about every point, so much that i gave up and took the loss. I feel this is what they wanted.

2
Date of experience: Dec 01, 2025

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