Review Time
First of all, the policy document does not provide sufficient information, such as whether excess will be applied even to a simple claim like medical. Secondly, there isn’t a number you can contact on a weekend to find out more, especially when you urgently needed to contact someone. Thirdly, after making a claim and not being informed to submit the exchange rate document, to then be told you are refunded $200.94 - $200 for excess, getting a refund of $0.94 is a total insult.
Insurance cover would have been good BUT when I called to speak to someone about making a claim the representative was very unhelpful and really put me off. I then went online and found the whole process too hard to make the claim…. Thus I will not bother to pay for this insurance again☹️
While I didn't need to claim on my travels, I found getting the cover straight forward and simple, the price was competitive and inclusions were fair. Highly recommend traveling with travel insurance, I spent some time comparing others, and these guys came out ontop.
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