Review Time
Very easy with no jargon, we took out travel insurance for our last trip to Samoa, unfortunately had a little bump in the hire car. What a great service so easy to make a claim and settled in days with no problems. we have used before and will defiantly use again. Thanks Team
We had our insurance cancelled prior to our trip.We were told the money would be refunded in 5-7 days.4 phone calls later, excuses ranged from:Can't be credited to credit card as over $500Bank Statement required Bank statement cant be from secondary person on account even though that is the person on the Credit Card.Copy of bank statement cant be sent from secondary person, with primary cc'd in WTH!Copy of the bank statement wasn't received from primary even though Southern Cross sent a received receipt for the emailConfirmed refund will now be a further 5-7 daysIf not received we have choice but to contact the Insurance Ombudsman. I have no confidence left in the company.Where in their terms and conditions is any of the information they provided written.Very disappointing, what is it was actually claiming!
Very easy with no jargon, we took out travel insurance for our last trip to Samoa, unfortunately had a little bump in the hire car. What a great service so easy to make a claim and settled in days with no problems. we have used before and will defiantly use again. Thanks Team
Southern Cross let us down so badly.I understand war is not covered under their policy, but what load of rubbish. We were stranded in London after our flights via Dubai were obviously cancelled, other flights were massively overpriced, and when I contacted Southern Cross they said there was nothing they could do to help support us. I hope they enjoyed our donation, because they left us high and dry when we needed them most - I will never use them again, and will recommend to everyone I know to avoid them, 1Cover is the way to go.
I always feel better with travel insurance. We did not need to claim this time, but we did have to claim many years ago. Southern Cross Travel made everything easy. Their staff were amazing and they made a very stressful time much less so. They took all the hassel on their shoulders and made life so much easier.
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