Review Time
My wife had to see a doctor and have blood tests done while in Japan. I found SCTI great as I didn't have to supply translated documents, they would do that all themselves. The actual claim was approved and money in our account within a week. The only negative we had was in an additional claim for the same event with a follow up with doctor and prescriptions. Two weeks from submitting the additional claim we still hadn't heard anything, took a phone call then resubmitting claim to get a result. We heard back after two days with a positive result and an apology for the slow response.Overall the experience was great, simple to claim, and generally fast. I would use SCTI again.
I didn't need to make use of the insurance but the whole process was great with clear information on what was covered, different products to suit different needs, clarity on how to make a claim and key hints on how to avoid, and deal with, any issues that may need to be dealt with by travel insurance.
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