Review Time
Very positively surprised by all the time and effort put into my case by Madellen – I honestly thought all hope was lost when SAS couldn't find or confirm my booking change. The que on the SAS website was 200+ people, and all phone lines closed. Such a contrast compared to the short waiting time on the phone with Sembo and the fast responses I was receiving on my emails!
We booked a travel to dubai with Sembo and paid for the extra service package. Unfortunately one of the connecting flights god cancelled so that we needed another flight. First off Sembo only notified us two days after the flight was announced as cancelled by the Airline, giving us little time to get god alternatives. Secondly they charged us 8300 nok (850 dollars) for rebooking, saying they had no options. But both SAS and Emirates claimed there are available options that are free for Sembo to use, but Sembo had to do the booking. Sembo are claiming the "we are not a travel agency" card and refused to contact SAS for rebooking and started pointing fingers. Steer clear. If any problems arise, Sembo will not help you unless they can make money off of the problem.
One star, because you can’t rate 0. We received information that our return flight has been moved to a departure 6 days later. When we called Sembo to have them change the tickets to a departure that was only 1 day later than the initial plan, we we’re told that we would receive further information within a week or we could get a full refund. After 10 days we called and asked for an update, here we were told to wait another month. Turkish Airlines could easily change the tickets on the spot, but since we bought through Sembo, Sembo would have to do the change, i.e. Sembo is the hold-up. We told Sembo about this and they told us that we will know more 2 weeks before departure, which is without a doubt the most hopeless answer we have ever received, seeing that 2 weeks before departure tickets will be too expensive to reimburse or change. All the people we talk to now give us the same answer “I’m not the person to handle this”, but can’t tell us who to contact instead. Horrible customer service, horrible company.
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