sembo.no

4.1
4.1 Based on 56 reviews

Vi har flybilletter, leiebil, fergebilletter og mer enn 100.000 hotell, hus og leiligheter i hele verden....

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Average Rating

4.1

/
5

56 Reviews

5 Star
71%
4 Star
9%
3 Star
0%
2 Star
0%
1 Star
20%

Filtered Reviews

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Review Time

Johan Henrik Lyse
Excellent customer service !

Excellent customer service !My request was dealt with promptly and professionally by Arturo, who was very helpful and polite

5
Date of experience: Aug 05, 2025
Rachel Raanes
I want to thank the agent who assisted…

I want to thank the agent who assisted me with rebooking my plane ticket. She was very helpful, easy to talk to, and made the whole process smooth and hassle-free. I truly appreciated her patience and efficiency. Everything went well, and I’m grateful for the great customer service!

5
Date of experience: Aug 01, 2025
Bobbi Howard
I would give zero stars to Sembo if…

I would give zero stars to Sembo if that were an option. After my flight was cancelled by the airline, I was offered a replacement ticket — but the only available option was six days after my original departure date. When I explained that this was not acceptable, I was told I would have to pay for alternative flights myself.Unfortunately, this experience was very disappointing. I would advise others to consider different agencies to avoid similar issues.

1
Date of experience: Jul 24, 2025
Taylor Fisher
It was swift n cheap

It was swift n cheap! The best!

5
Date of experience: Jun 30, 2025
Juno Price
Quick and helpful

This is the second international trip I've booked with Sembo. They have always been very helpful and professional. If I have to chose between a booking agent they are my first choice. the prices and flight options are clear and with nothing hidden. I do wish they accepted American Express/AMEX. The service was quick and helpful. I will continue to use Sembo in the future.

5
Date of experience: Jun 21, 2025
MastervichoXD79
Feedback on Customer Service Experience

I have reserved flight tickets through Sembo due to their competitive pricing. Unfortunately, my flight was canceled by the airline. I contacted customer service for cancelling and refund, and my request was processed very quickly and efficiently.Thank you, Märta, for your excellent and professional customer service.another feedback is that I would like to suggest a review of the cancellation fee, currently set at 595 NOK per person, regardless of the reason for cancellation. This amount feels somewhat excessive, and a reduction to around 300 NOK would seem more reasonable and fair. Adjusting the fee could improve customer satisfaction and enhance the overall experience with Sembo.

4
Date of experience: Jun 19, 2025
Mitrali45
5-star service !

This is my first time booking with Sembo. And I needed to rebook my flight. I got in touch with Arturo from customer service at Sembo. He has been so helpful, and experience is that this is one of the best service I have ever got! Thank you very much!

5
Date of experience: Jun 19, 2025
Emmett S.
Very friendly and helpful

I spoke to Andrea and she sorted out my problem quickly. She was very friendly and helpful.

5
Date of experience: Jun 19, 2025
Kylie Walker
Arturo was very helpful and kind

Arturo was very helpful and kind

5
Date of experience: Jun 18, 2025
They do not answer at all

They do not answer at all, calls, emails etcSo once you buy a ticket (which you are not 100% sure if you will get a ticket) then you are left by yourself, it doesn’t matter if you call uk, sweden or norway customer service!No answer at allYou will just waste your money to call outside norway, and also the assistance package waste of money if they don’t answer your call.

1
Date of experience: Jun 16, 2025

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