shakeshack.com

2.2
2.2 Based on 193 reviews

Shake Shack is an American fast casual restaurant chain based in New York City....

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Average Rating

2.2

/
5

193 Reviews

5 Star
20%
4 Star
4%
3 Star
7%
2 Star
11%
1 Star
58%

Filtered Reviews

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Review Time

Donald Howard
Best Burgers IMO

Best burgers in London in my humble opinion

5
Date of experience: Dec 14, 2021
Grant Long
Best Burgers IMO

Best burgers in London in my humble opinion

5
Date of experience: Dec 14, 2021
Cooper Taylor
Terrible experience

Not surprised to see the high amount of bad reviews here. I had one myself recently - please avoid the Covent Garden branch. The vegan patty is plant based and they do not mention it anywhere - it taste horrible !! The lemonade is literally just lemons squeezed in water - absolutely sour. Service is terrible. Raised a complaint to HO via resolver and I get a call from the GM of Covent Garden (Anthony), who was extremely rude - refused to accept any mistake or make amends.

1
Date of experience: Dec 11, 2021
Gabe Johnson
Terrible experience

Not surprised to see the high amount of bad reviews here. I had one myself recently - please avoid the Covent Garden branch. The vegan patty is plant based and they do not mention it anywhere - it taste horrible !! The lemonade is literally just lemons squeezed in water - absolutely sour. Service is terrible. Raised a complaint to HO via resolver and I get a call from the GM of Covent Garden (Anthony), who was extremely rude - refused to accept any mistake or make amends.

1
Date of experience: Dec 11, 2021
LH72
Over seasoned

Over priced, over seasoned with a soggy bun.Encino, CA

1
Date of experience: Dec 09, 2021
zegoboy33
Over seasoned

Over priced, over seasoned with a soggy bun.Encino, CA

1
Date of experience: Dec 09, 2021
Warren R.
Mehh

The food is really good, but once you've had it there's no need to pay triple the cost of the competition just to stand in a long line. Maybe if they had more locations it wouldn't be such a novelty but I don't see them expanding in too many countries with their exorbitant prices.

3
Date of experience: Nov 30, 2021
Tommy B.
Mehh

The food is really good, but once you've had it there's no need to pay triple the cost of the competition just to stand in a long line. Maybe if they had more locations it wouldn't be such a novelty but I don't see them expanding in too many countries with their exorbitant prices.

3
Date of experience: Nov 30, 2021
Effie Sanders
Victoria branch- poor service…

Victoria branch- poor service throughout and disorganised.

3
Date of experience: Nov 12, 2021
Selena Coleman
Victoria branch- poor service…

Victoria branch- poor service throughout and disorganised.

3
Date of experience: Nov 12, 2021

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