Review Time
In short: terrible service, rude, unprofessional and unhygienic staff. 😖😤In long: first they took our order but ended up putting a different burger through and charging us more - despite the server (Tzeni T) repeating the correct order back to us. We only spotted the mistake a few minutes later and when we raised it with them they wanted to charge us again... Even though we had paid more than needed the format timw around. They eventually refunded the difference. Then when we collected our order we got a single burger and a supposed double (which we ordered) but they gave us two singles. We queried this and were told that it was a double. However we stood our ground and the extremely rude supervisor then proceeded to poke and prod the burger with her finger. She wore gloves, but those gloved fingers had touched the computer screens, possibly cash, who knows. We had to insist that this was not a double as it clearly only had one burger in it. They eventually gave us the correct order (I hope they didn't spot on it) but we had to insist that we get a new (unpoked and unprodded) burger.Seriously... This is not hygienic and when we still have a virus going around we do not want to eat a burger than has been viciously fingered by fingers that have been God knows where. The staff gave us filthy looks all the way through our meal which was unpleasant, not to mention unprofessional.In addition the glass they gave us was filthy and had greasy finger prints all over it (as shown in the photo).Will not return but staff really need to be trained in customer service and hygiene.
In short: terrible service, rude, unprofessional and unhygienic staff. 😖😤In long: first they took our order but ended up putting a different burger through and charging us more - despite the server (Tzeni T) repeating the correct order back to us. We only spotted the mistake a few minutes later and when we raised it with them they wanted to charge us again... Even though we had paid more than needed the format timw around. They eventually refunded the difference. Then when we collected our order we got a single burger and a supposed double (which we ordered) but they gave us two singles. We queried this and were told that it was a double. However we stood our ground and the extremely rude supervisor then proceeded to poke and prod the burger with her finger. She wore gloves, but those gloved fingers had touched the computer screens, possibly cash, who knows. We had to insist that this was not a double as it clearly only had one burger in it. They eventually gave us the correct order (I hope they didn't spot on it) but we had to insist that we get a new (unpoked and unprodded) burger.Seriously... This is not hygienic and when we still have a virus going around we do not want to eat a burger than has been viciously fingered by fingers that have been God knows where. The staff gave us filthy looks all the way through our meal which was unpleasant, not to mention unprofessional.In addition the glass they gave us was filthy and had greasy finger prints all over it (as shown in the photo).Will not return but staff really need to be trained in customer service and hygiene.
Randomly change their closing time Came to the Covent Garden branch and all the doors shut up at 10pm when they are meant to be open until 11pm.We tried to order during the day and there was an hour wait for food.Will avoid Covent Garden branch very rude staff and so very dirty
Randomly change their closing time Came to the Covent Garden branch and all the doors shut up at 10pm when they are meant to be open until 11pm.We tried to order during the day and there was an hour wait for food.Will avoid Covent Garden branch very rude staff and so very dirty
Absolute joke orders tonight and fair to say I’ll never order again did the order through just eat and wanted a completely plain burger however I managed to take the Mayo and a couple of other things off that it came with so I thought it was going to come plain I rang up and they said it was my fault because I should have pressed no salad but it wasn’t there the staff have real attitude problems and I ordered a hot choclate fudge cake that came frozen absolutely ridiculous
Absolute joke orders tonight and fair to say I’ll never order again did the order through just eat and wanted a completely plain burger however I managed to take the Mayo and a couple of other things off that it came with so I thought it was going to come plain I rang up and they said it was my fault because I should have pressed no salad but it wasn’t there the staff have real attitude problems and I ordered a hot choclate fudge cake that came frozen absolutely ridiculous
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Shake Shack is an American fast casual restaurant chain based in New York City.
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