shakeshack.com

2.2
2.2 Based on 193 reviews

Shake Shack is an American fast casual restaurant chain based in New York City....

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Average Rating

2.2

/
5

193 Reviews

5 Star
20%
4 Star
4%
3 Star
7%
2 Star
11%
1 Star
58%

Filtered Reviews

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Review Time

yerlymarmy26
Food was expensive but tasted good

Food was expensive but tasted good and service was quick. We didn't eat in, because we hadn't got a phone with a QR code reader.

3
Date of experience: Aug 11, 2021
Sandra
Food was expensive but tasted good

Food was expensive but tasted good and service was quick. We didn't eat in, because we hadn't got a phone with a QR code reader.

3
Date of experience: Aug 11, 2021
Peggy Ross
Shakes taste like milk

Considering it’s called SHAKE shak, the shakes were rubbish :( £5 for a something that tastes like milk. Service was poor and toilets were out of order.

1
Date of experience: Aug 10, 2021
Lysette Barnes
Shakes taste like milk

Considering it’s called SHAKE shak, the shakes were rubbish :( £5 for a something that tastes like milk. Service was poor and toilets were out of order.

1
Date of experience: Aug 10, 2021
PoTeletubbies
Communist Slaves

Communist Slaves, promoting slavery and genocide

1
Date of experience: Aug 01, 2021
Wilma Bell
Communist Slaves

Communist Slaves, promoting slavery and genocide

1
Date of experience: Aug 01, 2021
Kyan R.
Over priced tiny portions..why is it so…

Over priced tiny portions..why is it so popular..

1
Date of experience: Aug 01, 2021
leon5758
Shake Shack have a major software…

Shake Shack have a major software glitch on their payments system. Eating in? Select a table, scan QR code, order and pay for food. Your own credit card's internet page can state "payment successful" but it may not have been. We were quoted a 20 min wait and after 30-odd my food hadn't arrived ( the others' had ). The cashier could show me my order on his screen and could see that payment hadn't been taken. He said they didn't have time to tell customers that they needed to re-order as it happened so often, on the screen he showed me 20-30% of all eat-in orders had failed in this way without the customer being notified. Lots of disgruntlement, I left hungry and won't be returning.

1
Date of experience: Jul 26, 2021
yokitk
Small portions but large prices

Small burger, tasteless shakes, cheap paper straws that don’t work, yet very expensive. Not a fan.

2
Date of experience: May 08, 2021
Armistead Turner
Brent Cross

Brent Cross. The Fries were cold. The security came up in me and my partners face and demanded we left because it was take away earlier. But didn’t say anything to the white couple who had been standing there eat before us.We moved and he came up to us again. They were polite taking the order then threw us out once the food came. Won’t be going back.

1
Date of experience: May 04, 2021

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