Review Time
I had a very upsetting experience at Shake Shack Camden Town on Sunday, 26 October at around 3:20 PM.While helping my 5-year-old son in the accessible toilet (with permission, as my elderly mother cannot use stairs), a male employee entered without knocking, shouted at us, and told us to leave, even though my son was undressed and extremely frightened.I was truly shocked that this could happen in London, and in a well-known family restaurant like Shake Shack. The manager apologized but refused to provide the employee’s name, which made it impossible to report the incident properly.I later sent a formal complaint to Shake Shack UK’s customer feedback email but received no reply or acknowledgment at all, which was deeply disappointing.This incident is a serious violation of human privacy. No one should ever enter a toilet while it is occupied, regardless of the reason.Not every disability is visible, and I sincerely hope Shake Shack takes this matter seriously, reviews the CCTV footage, and provides proper staff training on respect, empathy, and customer care, especially when dealing with families, children, and the elderly.
If Shake Shack wants their share price to go higher then they better start to figure out how their restaurants have become examples of terrible customer service. They’re losing people due to their inability to deliver quality food and good service.
First time visit....Fool me once shame on you...Fool me twice shame on ME.Nice greeting. SS can't add mayo to a burger....Huh What?Fries luke warm. not crispy.Regular size meat, small bun. Way over cooked.NO napkins in takeout bag...Huh What?Very little flavor for burger, No juice.Sounds like a "corporate" problem, not the local store.Have the CEO's spouse go to a location, and write a review .This a true attestation without any prejudice. SCP Cape Cod, MA
Had my first Shake Shack at London Victoria yesterday and it was delicious! If you're going to treat yourself to a burger spend a couple of extra pounds for a great burger rather than one that just fills a gap. Restaurant was really clean and tidy too, would highly recommend.
Very pricey £85 for 3 burgers, 3 fries and 4 shakes! Nothing exceptional and took a long time to come. I had to ask member of staff to clean table as was filthy. Cashier had a bad attitude particularly when I questioned the look of my milkshake as was nothing like what was advertised on poster. First and last time I will be eating here.
I ordered and waited 15 minutes for two burgers chips and chicken bites, my partners burger was cold which he got changed, the chips were Luke warm and my chicken was warm to touch but cold in the middle like it was out of the fridge. We drove an hour and a half and spent £57 for half of our food to be cold. We complained once but if I was to complain again the rest of the food would have just gotten colder as service was so slow. I’m very disappointed, it’s expensive for fast food so you expect the food to atleast be hot
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Shake Shack is an American fast casual restaurant chain based in New York City.
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