shakeshack.com

2.2
2.2 Based on 193 reviews

Shake Shack is an American fast casual restaurant chain based in New York City....

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Average Rating

2.2

/
5

193 Reviews

5 Star
20%
4 Star
4%
3 Star
7%
2 Star
11%
1 Star
58%

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Review Time

Charley
The food was good

The food was good. The meat was very good quality and so were the cheese fries. It's a bit overpriced and the service is quite slow (had to wait over 20 minutes for our food and almost had to fight for a place to seat). Not sure I would go back.

3
Date of experience: May 13, 2024
Talitha
Chicken Burger and Chicken bites tasted…

Chicken Burger and Chicken bites tasted burnt (or the Cooking Oil needed changing??) Cheesy Chips were Chips with a little tub of Cheese Sauce, the Sauce tasted 'gritty' like it was mixed from powder, only poorly mixed 🤢 The takeaway food is a joke, the packaging isn't enclosed, it's just like they use for eat-in so the food doesn't retain its heat ❄️👎 To top it all, whilst waiting in excess of 20 mins to get my food, I watched a Staff Member change the food bin on the customer side. On the floor in front of the bin were 5 (clean) serviettes, he picked up 3 of them, and just left the other two! Makes me wonder if they can't be bothered to clean up in a public facing location, what can't they be bothered cleaning in the Kitchen..?? I won't be going back here again 👎

1
Date of experience: May 12, 2024
Kristin Turner
DO NOT EAT HERE!

Went to the Oxford Shop, food took forever, 3 times as long as I was told it would take, was not busy in the store, food was cold and cheese sauce had been imploded over our food, and had to eat my partner's food as they were lactose intolerance.

1
Date of experience: May 05, 2024
Aidan
Overpriced and disgusting

It’s not a good place to either get a quick meal or have a nice sit down one. The burger was greasy and small for the price. The cheesy fries were revolting I couldn’t even finish one chip with cheese on.For the price, wait time and quality of food it’s terrible. Go somewhere that wants to give you a decent meal.

1
Date of experience: May 03, 2024
Jordan
This was Wendy's but 10x more…

This was Wendy's but 10x more expensive. What a waste of money $28 for 2 single burgers 1 fry and 1 juice drink. It honestly tasted just like Wendy's and you have to order online or on a screen.

1
Date of experience: Apr 15, 2024
Myrtle A.
Always the best fries and an excellent service especially from Zuber

Always the best fries and an excellent

5
Date of experience: Apr 13, 2024
Massively overpriced

Massively overpriced, £35 for a small (dry) chicken burger and an ok cheeseburger, two portions of average fries and one coke. Went to the Victoria Shake Shack in London and the toilets were particularly grim.Really disappointed.

1
Date of experience: Apr 12, 2024
Jan Brooks
Bad burgers

Slow staff, dirty kitchen area and poorly made and small portion burgers for high prices. Mc Donald's is 100% better and much cheaper . Won't be visiting shake shak ever again or recommend to anyone. The customer service don't respond and just advise they will send details to their team.

1
Date of experience: Apr 12, 2024
Cathy H.
Insane prices

1 Avacado bacon burger and 1 chocolate shake costing me $17 is insane. I went to give it a try, but thought maybe I'd get fries as a side with my burger. My little burger is in a big paper bag which also looks like a waste. The taste was great, but I can't look past the price to go again.

3
Date of experience: Apr 08, 2024
Walt Price
Food came relatively fast

Food came relatively fast. As soon as i took my first bite of the burger my body was already halfway in heaven. The best food ive ever eaten.Bless whoever made that gracious food. Ill be back next week

5
Date of experience: Mar 23, 2024

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