Review Time
I've had Shake Shack in many US cities and it is consistently good. I was excited when I saw it in London and couldn't wait to pop in. It was such a poor reflection on the brand. I ordered the same items I usually have in America (shack burger, chocolate malted shake and fries). The shake tasted the same and was great. The burger was just okay. The shack sauce was about the only thing that tasted the same. The burger patty was dry and over cooked and not great. The fries were horrible. They were cold and dried out, I barley ate a quarter of them. I'll stick to eating Shake Shack in the US after this visit.
This is by far the worst shake shack I have ever been to. I don't like any of them, but sometimes I am with someone who wants a burger from there, but this one no one wants. I have been there before, knew it was a mistake, but I did not think it would mostly go in the trash.This is a place where you order at the counter. They have eat in, take away and delivery.The inside is sort of cute. It is not kept clean at all. Every time I have been stuck here I have had to clean and bus my own table. There are a lot of employees so what they all are doing is beyond me.The person that took my order was nice. I told him I wanted my burger rare. Some of them have done that, some not. So, I asked to make sure and he said it was not a problem. We also ordered drinks and fries.My burger and not only well done, it was burnt. I had to get up and take it back. I handed it to the most obnoxious employee I have come across in some time. As I was telling her the problem, she was tossing it behind her back into the trash (basketball practice maybe). She then said we only make them well done. I told her she just tossed it and now I have to wait for another one, can you at least no burn it. She was so so rude. When it came back it was burnt to a crisp. In the trash it went.My grandson was to have a burger without cheese, as they only have awful American cheese, it came with cheese. He walked his back and another punt into the trash by this horrible woman. It came back with a new bun, with cheese still on the burnt burger. Back again, and this time they remade it and it was so gross, I tossed that in the trash.We ordered lemonade that tasted like water.Their fries are frozen and taste just like something from the frozen section in the discount aisle of a market.We got up and left.Never again. Dirty, bad service and gross food.
I had wait over 2 hours for my food I 'm tired this place last time had wait over 1hour for my food another time my fries were cold another time they game me wrong burger and half cup soda. Ketchup never full they had speed today but still had to wait 2 1/2 hours but people that came behind me was suppose wait for me thats not good customer service. guy was taking the treys after manger yelled wanted know why his staff didn't get my food guy next was about cuss at his boss. I'm sorry I 'm custmer I don't know if you guys want give me cards when i come in but ur staff embrassing me and the food not hot I and other people can get food poisoning.
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Shake Shack is an American fast casual restaurant chain based in New York City.
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