shakeshack.com

2.2
2.2 Based on 193 reviews

Shake Shack is an American fast casual restaurant chain based in New York City....

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Average Rating

2.2

/
5

193 Reviews

5 Star
20%
4 Star
4%
3 Star
7%
2 Star
11%
1 Star
58%

Filtered Reviews

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Review Time

May
We have visited Shake Shack for the…

We have visited Shake Shack for the first time, we were amazed by employees, who smilingly welcomed us, asking if we like everything. The combination of taste, pleasant price and high quality is all about Shake Shack. Looking forward to our next coming back here! I would especially note the location in Mercato and City Centre Deira. People working here are so nice and warm, making sure that we enjoy our food. Best of the best!

5
Date of experience: Oct 24, 2024
Moses Butler
Best Burger and Fries

Best Burger and Fries! The Branches could be a bit more comfy, though. Bring Shake Shack to EU!!

4
Date of experience: Oct 12, 2024
Aidan C.
Delicious burger

Delicious burger. I discovered them on a trip to Bangkok inside the new mall called "EmSphere". I got a double ShackBurger which was absolutely delicious. Service was efficient; order at the counter and they buzz you once your burger is ready. Sadly they don't have any branch in Taipei.

5
Date of experience: Aug 24, 2024
Trevor W.
Gave wrong meal and haven't refunded…

Gave wrong meal and haven't refunded me. Bad customer service. Can't recommend. Very unimpressed. They don't value your patronage.

1
Date of experience: Aug 24, 2024
Alex Carter
Made to feel very welcomed at Shake…

Made to feel very welcomed at Shake Shack, Canary Wharf by Zuber.

5
Date of experience: Aug 10, 2024
Valentine Powell
Incorrect food order received again from Shake Shack IFC in Hong Kong

My wife just went to the Shake Shack at IFC to order food for take away (at 4pm Saturday 27 July). One of the items was New York Fries which she paid $50 for, only to find that when she open the Shake Shack bag when she got home there was only a small plain fries which means that the staff packed the wrong order yet she still paid for the food she was supposed to receive. I've tried calling the Shake Shack IFC branch telephone number numerous times and it just keeps going to voicemail so they clearly don't take orders by telephone or accept calls for complaints etc. I've sent emails before as well with no feedback. This isn't the first time we've received incorrect food orders from this branch but usually we would just let it go because it's just not worth the effort to go through all of this but this seriously needs to be addressed and people need to know the quality of service is just shocking.

1
Date of experience: Jul 27, 2024
Raife Fisher
Food quality was so poor but worst of…

Food quality was so poor but worst of all is the churros milk shake-be careful all; everyone I know who tried it got sick and was vomiting including my young kids.

1
Date of experience: Jul 27, 2024
No queues & Nice Burgers

- Company of two was at the Shakeshack Stratford Westfield branch in London, UK. - A gentleman named Zuber was very attentive, providing smiles & service- Tested the Thai green curry burger which was different and very tasty-Top marks for food and service-Recommended

5
Date of experience: Jul 23, 2024
Angelina Smith
You are using cheap buns

You are using cheap buns. Replace the buns with one that are bigger and more filling.

2
Date of experience: Jul 22, 2024
Lazard_53
FAVORITE BURGER HANDS DOWN

5
Date of experience: Jul 14, 2024

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