shakeshack.com

2.2
2.2 Based on 193 reviews

Shake Shack is an American fast casual restaurant chain based in New York City....

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Average Rating

2.2

/
5

193 Reviews

5 Star
20%
4 Star
4%
3 Star
7%
2 Star
11%
1 Star
58%

Filtered Reviews

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Review Time

Grover Rogers
The burgers where tiny for 10 pounds my…

The burgers where tiny for 10 pounds my chicken bites where cold and they were literally the size of my pinky finger I wouldn’t come here if u could help it 0/10 stars

1
Date of experience: Dec 26, 2024
Tommy Morgan
Revolting food that will make you sick

Revolting food that will make you sick, go ahead, give it a chance and let your body pay for it, used to be good years and years ago but honestly, it's not only bad but will make you sick, never again!

1
Date of experience: Dec 20, 2024
Hannah Butler
nice burger but the burger that cost 10…

nice burger but the burger that cost 10 bugs cant be the same size as the burger that costs 19 bugs. Really bad experience, after eating that 18 dollar burger had to go to Mc Donalds to eat something

2
Date of experience: Nov 26, 2024
The burger was greasy and small for the…

The burger was greasy and small for the price.

1
Date of experience: Nov 16, 2024
Geoffrey Rogers
Order cancelled by shake shack

I ordered food at 19:50 delivery between 20:25-20:45 then changed to 20:40-21:00, then cancelled order at 20:30.Extremely disappointed as feeling Hangry now, I recommend you order elsewhere if you want to eat

1
Date of experience: Nov 09, 2024
Matilda
Very light customer level

Very light customer level, and been 20 minutes and counting for a lemonade and shake. People who ordered after have already been served.

2
Date of experience: Nov 08, 2024
Rafe Wright
I’ve eaten at most major burger outlets…

I’ve eaten at most major burger outlets and also some fine dining restaurants which offer similar fare but the meal my family enjoyed was delicious. I could not fault it and would definitely go again.

5
Date of experience: Nov 07, 2024
Noam F.
Was given the wrong order so I let…

Was given the wrong order so I let shakeshack know, they responded once to offer me a refund then never responded again. Terrible

1
Date of experience: Nov 05, 2024
Palmer R.
Shake Shack - Bad Food Review

Shake Shack - Leicester Square, LondonMy friend had a good experience in the US and so we happily went into the venue - however this experience was certainly not a good one.ULTRA PROCESSED FOOD is what we're talking about. I had the crinkle chips with cheese sauce - a cheese sauce that was a glutinous mess, slimy and unpleasant to try to eat. A cheese sauce that clearly used flavouring to give a cheese flavour, I certainly got no impression that there was real cheese used. ShackMeister Fries - too salty, cheese sauce inedible - price of £6.55 extortionate!NEVER AGAINBut Amanda, our assistant, was very pleasant.I will not return or recommend.

1
Date of experience: Nov 05, 2024
Killworld24
Expensive and Marginal

This one is located right next to McDonalds and would expect a meal that is better. Two burgers smaller than McD and two shakes from a mix for $40. Better burgers and shakes could be had next door for half the price. Really expected a shake made from ice cream and a fresh burger.

2
Date of experience: Oct 30, 2024

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