Review Time
Not usually one to leave a review specifically not a bad one but after the amount of money we have spent I thought it was important to be honest about this hotel and prepare people. I feel like we've had our eyes taken out.The rooms are really dated and dreadful. We stayed in The flamingo suite - this suite has so so many issues. Thank goodness only 7 of us came, there is nowhere near enough room for 14 people, we really struggled with just 7. The suite itself is also really disgusting, it was filthy and the smell made us all feel really sick. The pool was broken and slimy it smelt really bad and the drains in the bathroom weren't draining properly and smelt sewage like we had to shut the door because the smell made us all feel really unwell. The wallpaper was peeling off in areas, tiles were damaged, doors were damaged, the entire room needed some real tender love and care. To the exterior we had a huge scaffold and some really filthy windows too.- Brunch - the dancers and DJ were fantastic, exceptional in fact but the sandwiches were really bad most of them had no filling it wasn't clear which were ok for our friends with allergies which wasn't great. There wasn't enough glasses on the table so a few of us sat with no drink for a while. When we asked for a mocktail they bought one tiny glass jug full of ice which meant we had to keep getting up and asking for it to be refilled.- Cocktail making - The class lasted around 30 minutes and I appreciate 2 of us weren't drinking but we've done several cocktail making classes and they're never less then 2 hours even with smaller numbers. Usually we race, play games, there's often a shot per person included and some kind of competition but we were put into a back room out of the way made two drinks and sent on our way. Members of staff were coming in and out to take the ladders or get things they needed. Again just not a great experience.- Deposit - I paid £50pp on arrival which was meant to be put back onto my card when we checked out. This still hasn't cleared and given the state of the accomodation it's concerning they're still holding this.- Safety - key cards are needed to be reset sporadically and although our suite was out on its own we had a man come down our corridor near the room and other ladies staying there had similar issues with men trying key cards to their rooms.I hate to complain but we have paid over £3000 for this experience for 7 people and we're just really disappointed, the birthday girl was just gutted with the state of the room and the smells we all went to bed early so we could check out and get home!There are so many amazing places in Liverpool so please do find somewhere different if you're looking for a good time. This hotels location is good but everything else is bad :(
Rooms aren’t anything they look like on line ,they need a good clean the bed throws are filfy showers don’t work properly bath water doesn’t drain bathroom door lock didn’t work just a waste of money a shambles maybe educate the staff about gluten free food very appalling .
Poor quality - appears nice in online photos but the reality is far from luxury. Reported an issue with the air conditioning in our room to reception as soon as we checked in. Returned hours later to see nothing has been done to fix the issue so we had to have windows open to cool the room. Hotel is on a busy road so very noisy, no sleep and ruined plans for our second day. Refund requested through booking agent lastminute.com still unresolved.
We booked for a tribute night last Saturday Dolly & Kenny and paid £15 each to be seated. What a farce from start to finish firstly we asked when we arrived no numbers on tables guy showed us to the front of the function room and pulled some chairs from a store cupboard and placed them at the side of the dance floor like a school disco!! No table so drinks got knocked over by other guests after waiting 30 minutes to get served!! A nightmare! bar had just 2 people serving queue was like being in conga and bar closed at 9.45pm despite tickets saying 10pm. Place is like a hostel not a hotel standards low, place needs a good deep clean hate to think of anyone having a wedding there! Will seek a refund see how far I get with that!
Stayed here for a hen party as a group of 16. It didn't disappoint! It's been an amazing weekend, every one of us enjoyed it. The hotel is stunning, the staff were lovely. Only down side was the lack of toilet rolls in rooms and no WiFi, apparently there was technical issues that they'd been having for a few days. The rooms were massive and the beds very comfortable, all very clean. All round great experience, would definitely stay again!
Very poor room was horrible far for luxury did mention on checkout just said oh sorry. Have plenty of pictures to back this up. I wasn't going to leave a review I emailed first and sent lots of messages regarding my complaint and have been ignored. Beware has really gone down hill was thinking about our wedding there absolutely no chance.
Far from sophisticated unless your sleeping in the receptionist area.When we arrived to hotel room our door was broken, rather than moving us we then had to wait for them to repair it, meaning we couldnt leave the room.The room was cold even with the heating on.The lighting is shocking, if you like getting ready in a dull room then this is for you. I found myself using a torch whilst trying to do my make up in mirror.Number 112 was partying playing music.Last but least, the bedding, when we woke up we looked at the bedding (unfortunately i didnt look prior as i got in the bed very late) n it had disgusting marks on the bedding what resembled bird poo.Positive the hotel decor in reception was lovely.
Had a lovely night last and and this morningwas made tp feel very welcomeloved all the staff especially Holly the manager Brian our waiter at breakfast.Laura was so patient with us when we couldn't use are key cardBeth are waitress was nice last night at dinner and so was Reece behind the bar Special thanks to Adam checking us inoverall big shout out to everyone
I couldn’t fault our stay, how ever the after service is absolutely disgraceful! I booked my friend the All Grey Suite for her 30th birthday, we were offered this room as the jungle rooms were unavailable, we were told how amazing the rooms were! BUT we weren’t put in the All Grey Suite, even though that’s what we had paid for, I didn’t complain while there as not wanting to ruin her birthday. So I emailed the hotel 14/2 advising of the incorrect room, no response! Emailed again 10/3, got a response from Mike Dewey 14/3 saying there is no mention of the All Grey Suite on booking, which is completely incorrect as I was offered this room and it’s on my invoice, which I then sent to him. I was polite in my response even though I’m basically being told I’m lying! Again no response to that email where I’m having to prove myself! I chase it up 22/3 to get a response of ‘Hi AbiAs I said in my original reply thank you for bringing this to my attention.However, I do not believe there are any grounds for compensation.’ No where I had asked for compensation! But now I’m getting more and more frustrated at the total lack of the don’t care attitude I am receiving! So I respond with ‘ Hi MikeIn your original email you advised there had been no mention of the all grey suite at booking, which clearly isn't correct. so its ok then to not have something that we paid for???’ Again I get completely ignored!! So I respond again explaining that the couldn’t care less attitude is terrible, I was cc the reservations email in too as I was getting ignored most of the time. All I get back from him was ‘reservations teamed respond to me’ so another couldn’t care less email! Honestly absolutely disgraceful attitude, I paid for something I didn’t get! And yet Mike and the hotel don’t give a F! I am now taking this further. Just be careful booking this hotel, you don’t get a refund and if you check companies house you will understand why, and now I understand the don’t give a s**t attitude
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
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