Review Time
I would not stay or recommend I am afraid We stayed here at the beginning of April for a Hen Party, we had our stay booked and sadly moved a few times due to Covid so as you can imagine we were super excited to celebrate our brides hen party. Sadly it didn’t meet our expectations or live up to the pictures we had seen online! We stayed in the Laurent Perrier suite which slept 24 people and had the huge long bath/pool down the middle; below are a few of our issues which sadly still not have been addressed by management, after leaving some detail on our feedback form and being told on check out when I tried to discuss ‘we will call you’ no one has called. I have now called up on 2 further occasions been promised call backs and still not had one. The communication from the Shankly prior to our stay and now after has sadly fallen short, its impossible to get hold of people even when it was something simple like paying our remaining balance! A few of our issues…. - Taps in the huge pool dripped constantly, and when I say taps these are HUGE taps, therefore the amount of water running out of these was a lot. This bath is directly outside your bedroom with no doors so no chance of sleeping. The Shankly said ‘that’s what they do sadly’ and when asked for something to be done they threw loads of bath towels in the bath so we wouldn’t hear the drips. Not really luxury. Yes it did the job, but seriously we shouldn’t of had to call on 2 occasions to get something done and throwing towels cannot be your long term solution here?!- Our biggest issue was the smell in the room, we didn’t experience this until later in the evening, throughout the night and in the morning it was unbearable. It absolutely stunk of drains. At this point the bath had been emptied and no water was in our room. The stench kicking up was absolutely gross and would hit us in waves. In the morning we had to open the door which was by the lifts just to try and clear the smell out. (no windows in the room to ventilate either). This really disappointed us for the price we paid we could not wait to get out of the room in the morning, with a few of us feeling sick from the smell. It was absolutely fowl. Never stayed anywhere with such a stink. - We booked afternoon tea and across all of us ladies the cakes were lovely but sadly the sandwich’s were very stale, they had obviously been left out a fair while before coming to the tables. With Salmon being served this just isn’t really right. And as a result a huge amount was wasted as the bread was so stale. - When we checked in we were told we can get the pool re filled at any time by calling reception and also from 10pm they serve pizza. Well both of these things weren’t accurate or available. When we called in the evening about 10pm to get the bath emptied and re filled with hot water the guy who came sadly kicked off at us so much that we changed our minds as we felt guilty for asking. This room is booked due to the bath size so feeling pressured and like we were being a hassle isn’t what we were expecting. 10pm came and we fancied pizza, when we called reception they bluntly told us the chef isn’t cooking tonight. Even though 7 hours prior we were told this was available. We were told to order off just eat Locally. (postcode isn’t even found on Just Eat) and this whole process took us about 2.5hours to get something delivered. We would have gone out for food had we not been told we could have pizza provided by the Shankly. - In one of the suites in the room there were no temperature taps on the shower so that shower was scolding hot and not usable. With no warning or sign. One of our guests found out the hard way. - The room itself is nice from afar but far from nice. When you look closely it is actually filthy and not clean. Lots of things look fairly cheap and it just lacks quality. Our feet were all brown from being barefoot in the room. - Considering they direct all of there services to the main reception the room doesn’t have a phone so you either need to travel downstairs away from the party or go through about 7 Switchboard options and hope you get through to the correct team. Pretty hard when you have had a few! Lots of little things that could have been improved to make this stay 100% worth the money, but the service, lack of response and lack of ownership really is disappointing. Personally ladies I would keep looking for your hen party accommodation and look to find somewhere else. Its is not like the pictures or worth the price and the service and quality just is not there.
AVOID!! THEY WITHHOLD MONEY!!We are due a refund from yet another appalling stay we had at the Shankly in January.. STILL no refund.We stayed in August 2021 and the room was disgusting (see photos). They moved us to another room and we had to rush out for our food reservation, came back and the tv wasn’t working so we asked reception and they tried to fix it but nothing so moved us to another room. By this time it was around 9:30 and we were just disappointed.We were offered a half price stay if we rebooked, so we did for January 2022. Thought we’d give them the benefit of the doubt.. it was just another waste of money. The room was okay, could have done with a bit of a clean but nothing like the first time. Unfortunately next door was like a nightclub screaming, shouting, playing music extremely loud. We complained around 1am to the reception to be told they haven’t got a noise policy.. sent someone up who told them ‘I don’t think you’re being loud but we’ve had a complaint so try keep it down a little, I don’t think you’re being loud though’ so of course next door just carried on. By 1:30 we’d had enough and checked out.I sent an email explaining what had happened and they offered us a full refund which was meant to be in our account by 21st January. It is now 5th April and still no refund. We were told in March we might not even get the refund now even though I have it in writing. Every time we phone we’re told management are in meetings, every time I email it’s ‘I’ll chase accounts’.Absolutely appalling customer service in the Shankly. Honestly. Avoid it. Don’t waste your money
Deposit not refundedBooked in for a stag do in November 2021 had to pay a pre-authorisation payment of £50.00 per guest upon checking in (£300 in total). Was told that it could take up to 15 day to refund this, chased up on multiple occasions and was told they were experiencing a system issue which had cause delays in payment being processed, still not received the refund! Poor communication and customer service, avoid at all costs! Providing a 1 star review is being generous.
Stayed here with my sister, teenage daughter and 10 year old son for 1 night when I booked the room I asked for the beds to be made up as 4 single beds as we have had before on arrival I was told this was not the case as the room was not big enough and they were moving us to a bigger room on arrival at the bigger room which slept 6 we still could only have beds made up as 1 double and 2 singles admitting defeat we took the room only to find the TV didn't work and my daughter's bed linen was dirty asked at reception for this to be sorted over an hour later had to ask again eventually it was sorted later on in the evening we had problems with the next door room having a party music blaring , shouting , screaming running up and down the corridor by 12.30 I rang reception to complain they asked for the music to be turned down which they did but the party carried on all night until at least 4.30 am at which point we were all exhausted overall Iam really disappointed with this hotel I would not suggest bringing families here and we will most certainly not be coming again (plus we are still waiting on our £200 deposit which I had to pay for a child as well 😱)
Sadly the entire experience was disappointing. We booked three rooms for my hen do and stayed for two nights. The entire hotel experience was not great, definitely not worth the money we paid. Our beds weren’t changed or even made, our room serviced needed chasing for over an hour to name a few things. I was offered a complimentary stay to remove my post which wasn’t provided. Bad communication continued even when trying to book my complmentry stay. What a shame.
We got married here in July 2021 and I wouldn't recommend it to anyone. This is a party hotel, trying to be a wedding venue - and doing a poor job. The hotel is in need or re-decorating and it is loud and poor staffed. They double booked our date, 3 months before our wedding - and then tried to persuade us to change dates! We had 4 x different wedding co-ordinators and all of them were terrible communicators (didn't answer emails or calls - always gave unlikely excuses, such as 'broken phones', etc.). The honeymoon suite was dirty and smelt like damp. They double booked our in-laws hotel for the weekend and they had to stay elsewhere. The list goes on! Please do not book here for your special day: you will enjoy your day with family & friends regardless, but it is not worth the stress and anxiety in the build up. Find somewhere that makes the run up exciting, not stressful.
Awful customer service - I was unable to travel due to Covid, no refund or transfer. I have been trying to claim on my insurance and to get a confirmation that I didn’t check in but that is also too much to ask. I would advise not to book in unless you can 💯 % sure you won’t catch covid. So disappointing 😩
It's with great sadness I am having to write this review. I read through the reviews and I thought aww God, I don't want this to be real. I've had the shankly in my head for my wedding venue even before I got engaged. I wanted to look around the venue. I was booked in over email to look around and when I got to the reception it appeared they new nothing about it and the wedding planner wasn't even there. Lucky the bar manager (nick) I think was lovely and jumped to show us around and we received a drink on the house when we had look around. He told us he wouldn't be able to answer much wedding question but will give us an email. Before we emailed to book this visit we was ringing the reception one day I was on hold for 30 mins, no one answered the phone. I rang the restaurant and they told me they can't pass me through buy they took my name and number and Said I would be rung, again this didn't happen. We couldn't check in till 3pm so we waited in the bar and then there was a que, which is fine I don't mind as we didn't wait in the reception we was in the bar. He gave us an email for the wedding planner and got no reply.Eric was a lovely man who took our cases and had a good laugh with us. This was checking in and also when we was leaving. He is exceptional at his job and should be at receptionsi, As the people at Reception just don't appear to want to be there or do there job, but again I didn't let this effect me as the venue was simply stunning.Room was lovely, a few wear and tear marks but again didn't affect me and I loved loved love the make up area!! Leaving was all fine with an easy check out we gave Eric our key and he held the door open and on our way we went. I found Chris the managers email also on the reviews so I emailed him, he responsed and then the the wedding planner replied straight away but just once, not bothered since.I've emailed Chris a fair few times since staying and we still haven't received out £50 we put down as a deposit. My partner and me are deeply saddened by all of this as we was set on this venue for our wedding as it has meaning behind it but also truly beautiful. What has happened to it since covid, I do not know, but the owner needs to go I and get people trained and maybe stop the deposits?
This place is the worst place you could ever go to, full of scum bags. Ran by bad people and people they have working on the doors are the most shadiest men you could know, heard plenty of stories of these bouncers setting people up to be robbed and beat up, bad bad place
I was meant to stay at this accommodation with my partner who booked it for 2 guests. However as my partner didn’t sate the name of the second guest they wasn’t allowed to stay, despite allowing 8 guests for a double room instantly after in front or us, making us pay for a second Uber and a second booking, we would like a refund.
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Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
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