Review Time
If zero stars were an option, I would choose that. This company is completely untrustworthy! I ordered a product expecting a full-size console as advertised, but what arrived was a small unit in a tiny box—nothing like the product image. I paid $103, and when I tried to return it, they informed me I would only receive $62 back due to a $24 'handling fee.' This is not just disappointing; it’s outright deceptive! Misleading marketing, excessive fees, and no accountability.
DO NOT BUY FROM SharperImage.com!!!! They are scammers! I'm not sure if this has always been the case, but if you accidentally make the unfortunate mistake of purchasing something from them, you cannot cancel the order, and you will have to wait until you receive the package to return the item. And the shipping cost (which is horrendous) will not be refunded. So you end up paying for at least part of the order anyway... Probably about how much the actual item is to make, in fact. Horrible company and truly useless customer service.
A broken product with terrible customer service that refused to help me after the product I’ve had for under a year and took great care of stopped working. I contacted there customer care and after getting nowhere with the ai chat bot got an agent. They refused to help me since I didn’t have the box and a number on it. Why do I need that? I will never ever purchase anything they make again.
I wish that I had kept my money in my bank account. Expecting an order today Thursday, 7/17/2025. There isn't any kind of tracking information on the package. I have been on the phone for the last 4 hours now. SharperImage couldn't tell me anything about the tracking status. I'm going to ask for a full refund. If there was a contest for 'Worse Business Customer Service' Sharper Image would win the Gold Star. The package isn't in NC so why do they keep gaslighting with the phrase: Your package is in transit for delivery today 7/17/2025...bunch of narcs. Update: Sunday 7/20/2025 When do you suppose a delivery date is going to show on this package? It have now been 6 days since shipment.
I bought an electronic device which they consider a personal device. I opened it. It doesn’t work. I requested to return it. They will not give me a refund. I only get a store credit because I opened it. How would I know if it worked if I didn’t open it? How can they get away with sending out merchandise that doesn’t work and not giving you a refund this is ludicrous and I am mad.
This is NOT the retail store known as Sharper Image. It is a website owned by con artists and NO customer service. I needed a plug to recharge the light in a lighted facial mirror I bought 2 years ago. I contacted the Sharper Image website to inquire how to purchase one. Long story short, I was asked for receipt number, name, address, phone number before I would get an answer. I refused to give out the personal info until my question was answered. This conversation went back and forth as they would not answer my question (told them I would pay for the new cord and was not looking for a free one). Refused to answer my question till I gave them personal info. What company or scammers bought the name? DO NOT BUY from any Sharper Image catalog! It is not the retail store we once knew.
I ordered a product through Amazon that was from sharper Image and it stopped working in a couple of weeks. When I called Sharper Image customer service they were rude and disrespectful. If they would have just said they were sorry and helped but instead their customer service rep just kept interrupting me and did not help me at all. Horrible company don't ever purchase anything through them.
I have bought the product and it was under warranty and i have send several email about the claim of product but hard to here back from them never ever use anything from them . This company its the joke of the companyIgnore this company product that will be best for everyone
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The Sharper Image is an American brand that offers consumers home electronics, air purifiers, gifts and other high-tech lifestyle products through its website, catalog, and third-party retailers.
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