Review Time
Nothing short of torture!! Ended up with bruised thighs, The suction does not glide off as shown in the ad!! It sucks in your skin and you have to use force to drag it off! Absolute agony!! Waste of money. I don’t understand all of the positive reviews on this!!
I bought a bundle: the device, oils and mask. Nevertheless, after 3 weeks (instead of 5 days shown when I was making the order) only the device arrived. I contacted customer service and after 4 days they explained that "mask and oils can't be shipped to your country". Seriously? You found that out only when an unsatisfied client sent you an email? Didn't you know that when you were shipping? And yet - instead of at least warning me that buying a bundle is not an option (which I suspect is not even true - masks / oils do get delivered to me from another countries), they just took my money (full price) and sent an incomplete package. I asked for refund (which is supposed to be "no questions asked") and they didn't even bother to reply. Ok, I filed a chargeback, won the case and bothered to write this review - and all because I felt cheated and disrespected. Let's hope there will be some changes made to the internal processes, info shown on the website and customer journey (even though I totally won't be coming back to see them).
I bought a bundle: the device, oils and mask. Nevertheless, after 3 weeks (instead of 5 days shown when I was making the order) only the device arrived. I contacted customer service and after 4 days they explained that "mask and oils can't be shipped to your country". Seriously? You found that out only when an unsatisfied client sent you an email? Didn't you know that when you were shipping? And yet - instead of at least warning me that buying a bundle is not an option (which I suspect is not even true - masks / oils do get delivered to me from another countries), they just took my money (full price) and sent an incomplete package. I asked for refund (which is supposed to be "no questions asked") and they didn't even bother to reply. Ok, I filed a chargeback, won the case and bothered to write this review - and all because I felt cheated and disrespected. Let's hope there will be some changes made to the internal processes, info shown on the website and customer journey (even though I totally won't be coming back to see them).
I ordered on 29 January 2025, their email confirmation said 7 day delivery. After 10 days I began trying to track the order no success. I emailed the they said it's on thecwas, it's the distributor's error, the shipping company's error, track on Shop website, check Shevitality's website. All without success actually the Shevitality website said cannot find order. After exchanging emails for over a week and given a different story with each response I advised they yesterday to cancel my order and I will reverse my credit card payment. They said they could not ca cel because it's been shipped. BUT it's has never been shipped. USPS HAS NO RECORD OF THE TRACKING NUMBER, THEIR WEBSITE HAD NO RECORD OF THE ORDER NUMBER GIVEN TO ME. Suddenly today I received an email they are refunding my payment. Which company replirs to your emails for 10 days giving you different stories, saying they can't cancel and suddenly they send an email refunding the payment. ITS A SCAM DONT BUY DONT ORDER
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