Review Time
My first time purchasing from Guina Pigs Australia. I understand that things sometimes aren’t in stock but it was shown on the website that there was stock of a base in the colour I was after to match the loft I was also ordering. They emailed me to advise me that my colour was out of stock and would have to change it. I ended up switching the colour and just having a mismatched loft and base, but I also received a different coloured ramp to the colour I ordered and now I have a tri-coloured cage setup which isn’t what I was going for. I had contacted customer service as I’d like to at least change the colour of the ramp so my cage is limited to two colours. I was told ramps were out of stock and they didn’t have the colour I ordered, so I was sent what was left without being informed. In the end, I’ve ended up with a tri-coloured cage instead of one colour. They offered for me to be placed on back order for ramps in November but I’m going away in early December and the shipping is slow. I’d assume I would’ve had to pay for a second ramp too. I usually never write negative reviews, but considering how much I paid for a high quality cage that would be all matching colours and all the good I’ve heard from this site, I was hoping my experience would be as good as everyone else’s. I’m quite disappointed. I won’t stop ordering from this company, but I don’t think I’ll be purchasing more corflute as I wanted everything to match, but the site doesn’t seem to reflect availability and communication is rather poor. You’d be better off making your own corflute components if you’re going to invest so much money into making your GP home look good.
Fantastic service as always. My email confirmations went to my junk mail and there needed to be a small change to my order as something was out of stock. Thankfully GPA were patient and held the rest of my order while they waited for me to respond. My order all arrived quickly and in perfect condition and have two very happy piggies with their updated cage. Love the clear panels!!!
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🐹 Unique, pigalicious products for small pets
🇦🇺 Australian owned and operated
✅ Biggest range for rabbits and guinea pigs
❤Small Family Business, support Local
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