Review Time
Most of the advertisements state "free delivery", however, when checking out, Shopee adds a delivery fee. Forget returning goods as Flash couriers decided yesterday that it was too far for them to travel to Rayong to collect a faulty item that they delivered themselves a few days before. No one takes responsibility for anything. I can't even download the Shopee app as it thinks I'm not in Thailand although I am. Overall, Shopee is the scamming, wanna-be, immature Ali Express but a lot worse.
I have received a parcel that didn’t match and the seller (not shopee) refuse to send my money back.But after my complain, the shopee team have arrange all and I have received my money back.They have to change their policies to make it more easy like the other platforms
I thought Shopee was good until all of a sudden, it decided to unilaterally – without ever informing me much less getting my consent - enrol me for X.cover.com “protection” (and it comes across as being as thuggish as the protection rackets run by gangsters). When I clicked onto the link (to cancel my “cover”) in X.cover.com’s 1st email to me charging me a protection cover for a $6 item I had purchased on Shopee. After a long rigmarole of having to sign in (after resetting my password that I never knew I had!), a message appeared that if I wanted to cancel my subscription to X.cover.com, I would have to contact Shopee. I clicked on the link to Shopee and guess what? There was absolutely no perceptible way of getting through to them to do so. This is an absolute con and outright scam by both Shopee and X.cover.com! I shall not be shopping with shopee.com again. This is absolutely myopic, and disgustingly pathetic! Take this as a master-course on how to disgruntle a turn away customers - and I buy (used to!!) a lot through this very foolish shopping site. PS: X.cover.com is a genuine scam. It is supposed to be a protection cover for items purchased on Shopee but the deal they lay out in their terms includes: (1) if an item is on the manufacturers warranty, don’t bother us; contact Shopee and (2) if an item is lost, report it to the police first; keep all evidence and then submit the police report. This is an ingenious but thoroughly disingenuous way of saying we’re charging you for non-existent protection cover but - bearing in mind that most purchases are only a few dollars - we’re going make it very difficult for you to make a claim. It just won’t be worth your while! These are the actions of an out and out crook! By knowingly imposing such a ludicrous cover on customers, Shopee is giving the proverbial middle finger to all of us. I so hope their business fails - deservedly!
Beware of scammers!I bought a product from Shopee TH and it was not the same as advertised. After using it twice within 12 days it failed.The seller said they would refund the money if I gave a 5 star review. A 5 star review would make new customers think that the product is good when it is not.Shopee support did not offer any support when I contacted them and did not care that 5 star reviews are being bought for faulty items.
No support. Shopee is known for NOT providing any support unless you pay the exorbitant IDD call fees. They will not answer via email, why? Because there is no email contact. This is convenient (and becoming more prevalent across most online sellers) because they can now deny anything that was said on the phone/chat app and state that 'conflicts' between Shopee and the customer were misunderstood (using the typical "he said/she said" excuse.I have tried to contact Shopee on numerous occasions to report about fake products or scamming sellers and the 3 times I have gotten through only received one message 'We will look into this". Checked the 'shop' and they are all 3 still up and running. It's obvious where Shopee loyalty lies, with the seller of course, again why? Because that's where Shopee gets their money from, they get a percentage from the sales, but nothing from the buyer.Also, being based in Singapore this is a 'shell company' run by Chinese manufacturers who's business ethics are known for being subpar across the world and the major driving force behind their ethos is profit above all.This is not the only online seller within SEA that has this 'business model'. I've tried 2 others and the organisational structure is the same, only contact through cellphone/online chat app available for customer support.I try to avoid these 3 now and go back to paying, at times, exorbitant prices at Amazon, but at least I know, the item is genuine and the customer support is actually helpful and listens and helps customers.
Scam app. Knowingly deliver broken junk for cash payment. The items were shipped broken, not damaged in transit. Arrange return but courier never comes but they mark collection as attempted. Send the goods back myself. Shopee eventually 'credit' me for the items returned but do not allow you to use the credit unless you register a bank account with them. Shopee then don't allow me to register my bank with them. It's a scam. They will gaslight you throughout every step until you submit to the fact they have simply stolen your money.
I am writing to express my frustration regarding the recent banning of my Shopee account, which I have been unable to resolve despite numerous attempts to contact your customer service team. My account has been banned, and I have not received any clear explanation for this action. In addition, I have been waiting for almost five days for a response to my concern, even though I was initially told I would receive feedback within 24-28 hours.I have tried reaching out to your support team several times through both email and the live chat feature, but I am either left waiting or receive no meaningful response. As a result, I am left in the dark about the status of my account and orders. The inability to access my account is causing significant issues, especially because I cannot track my orders or view any important information related to past purchases.Furthermore, all of my account details were verified, and I have ensured that I followed Shopee's guidelines. This makes it even more confusing why my account was banned without any notification or detailed explanation. I believe I should be given proper communication and a clearer understanding of what is happening with my account.I am kindly requesting a clear explanation of why my account was banned, immediate access to my account so that I can track my orders, and an urgent response from your customer support team within 24 hours. I also request better communication from Shopee in terms of providing updates regarding my account status.I have attached relevant evidence, including screenshots of emails and chat logs, to support my case. I hope that this matter will be taken seriously and resolved promptly.Thank you for your attention to this issue. I look forward to your immediate response.
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Shopee is the leading e-commerce online shopping platform in Southeast Asia and Taiwan. It provides customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee has a wide selection of product...
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