Review Time
They sent me a credential that doesn’t activate. Their website shows 'invalid barcode.' I submitted five case requests with no response, not even an automated one. Their phone number is useless, and the digital agent disconnects you after asking for assistance. This is the worst customer service I have encountered in decades, surpassing even the worst credit card companies. This service only wants your money and then ignores you. It's baffling how they remain in business.
Genuinely the absolute worst ticket seller I have ever had the displeasure of working with. I purchased tickets with insurance and out of the blue we literally lost our news director overnight and had a company re-brand announced meaning *everyone’s* time-off requests were rejected and canceled and we all have to have flexible schedules for time to travel at any given notice and they said it wasn’t enough. I spoke with my supervisors *multiple* times about working something out and it genuinely isn’t possible unless I outright lose my job and pay thousands of dollars to exit my contract. Completely generic and rude responses with every email exchange. I don’t care what show it’s for — never using this garbage service ever again and I really urge others to do the same.
The link is never cooperative. We accidentally purchased 2 one day tickets because they are freaking one after another and hard to tell the difference. They don't offer any refunds or discounts. Had to pay another 100 on top of the 60 already spent. Plus the 3% service charge and fees they apply. So they force you to use the site and have no issues taking your money to line their pockets.
The event for which I purchased tickets was canceled. Twice. Showclix will not refund my money because of the non-refundable clause. This was not because I chose not to attend. There was no event. In other words, they did not deliver the product, and now expect to keep their money due to the "non-refundable" clause. Buyer be Very Aware! Calling customer service did not yield a solution BTW.
Showclix double charged me. I gave proof of purchase for 2 tickets, with confirmation number and receipt. I submitted bank document showing charged twice for same amount … and they still refused to refund me. They said all tickets were scanned at the event. I had 2 tickets, both scanned, not 4.
I purchased tickets for a trip to Chicago. My husband was working and I was able to go along to have some time away. We arrived in Chicago around 9:30 pm on Tuesday and were told there was a problem at home. I reached out to try and change my ticket from the Thursday to Wednesday. There were A LOT still on sale for Wednesday so it shouldn’t have been a problem. My request was denied and I was told there’s no refunds. So I’m out $54.99 and they wouldn’t let me reschedule!
I purchased 2 tickets the morning of an event. I didn't print or screenshot them right away because I would normally just print them from my account or the email. Although charged for the tickets, I never received them via email and they never showed up in my account. I had a few hours until the event, so I emailed their customer service. They acknowledged the order and said they re-sent it to me via email. I still did not receive it, and now it was time to go into the event so I had no choice other than to purchase two more tickets. Since contacting their "customer service", they have told me that they do not provide refunds and that I should just give or sell the original two tickets to someone else who needs them. The only issue with that........I NEVER got access to the original two tickets, so I cannot sell or give them to someone else........... They basically charged me for two tickets that I never received and now thus far have been unwilling to refund the money.
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