Review Time
I got a dress here that I absolutely loved, but it was too big! Showpo doesn't do traditional exchanges, so since I got a 10% discount on my original purchase, I reached out to Customer Service and asked - since it was an exchange for a smaller size, could I get the dress at the same price. They basically said no that is not their policy but they would give it to me "just this one time." I understand if I was returning the dress and getting another item, but I was literally getting the EXACT same item in the next size down! However they did give me the discount code but said it was a one-time thing and its not their policy...
Excellent service by team. Super quick to respond, even later at night. I had trouble creating a return in the returns portal but customer support helped me out and created one for me. Hardest thing in the returns process was waiting in line at the post office to ship it off :)) When the store credit didn’t come through straight away they resolved it very quickly.
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Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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