Review Time
I originally ordered a few dresses from Showpo for a vacation that ended up arriving after I left for my vacation because the delivery person from DHL (who Showpo partners with) said that the address was incorrect (but I saw him drive and park outside of my house and then keep driving on). They had the correct address. I asked customer service if I could get a refund and they said yes, but only after I received the package (putting the responsibility on me, the customer). It took about three weeks for the package to finally be delivered (it arrived after I returned). Since I didn't need the clothes anymore, I again requested a refund from Showpo. They said that since it was five weeks after I ordered, they could no longer issue me a refund and they could only give me store credit.I was pretty upset that even though they hadn't delivered my order on time, they were placing the responsibility again on me (the customer), but in order to get my value back I returned the clothes.I then followed up after not hearing anything for two weeks after I sent my return delivery and they said that they had not received the package yet. However, one of their customer service people distributed the credits to my account and I've since ordered other items.I wish I could say I loved their service and give them five stars but if I'm being honest, I had a really terrible experience managing their service and I will not shop at Showpo again.
I recently purchased a few items after seeing an Instagram ad and was surprised by the quality and fit of everything, because I typically don’t have the best luck with insta ads. The customer service team was great too - shoutout Chelsea for helping ensure I received my package!
Online chat is a great idea but perhaps more training in Customer service would makeIt a more enjoyable and streamline process. I found Chelsea quite rude and immature to deal with. Very disappointing considering Showpo is usually a great online shop!
I love the clothing options, styles, materials! Over all my fav thing about this site is the true sizing! They know real women exist and they are all different shapes and sizes! I have a large bust and never have trouble finding my fit! Also the chat team make it so easy to help and they do full refunds 🥰😍
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Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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