Name: shucentre.co.uk
Telephone: 000000000
Rating: 2.8

TC10 Guest

Very disappointing experience

I ordered trainers from the company through a platform for my holiday. When they did not arrive on time, I contacted them multiple times, including the seller, requesting not to deliver late since I would be away for 5 weeks (3 days after their estimated delivery date) and to cancel the order. My requests were ignored, and they claim the order was delivered, albeit 5 days late, to an empty house. My follow-up requests for a refund were unanswered. I reached out again asking for either a refund or the order, but given their terrible customer service, I have little hope of receiving either. I strongly advise against using this company.

Date of experience: Jan 02, 2026

teptrisc31393 Guest

3 months ago

Unacceptable customer service

I purchased a pair of trainers from the company through a platform for my holiday. When they didn't arrive within the expected time frame, I contacted them several times, including reaching out to the seller by phone, requesting that they not deliver late since I would be away for 5 weeks (3 days after their estimated date) and to cancel the order. My requests were consistently ignored, and they claim the order was delivered, 5 days late, to an empty house. My follow-up requests for a refund have been ignored. I have contacted them again to ask for either a refund or delivery of the order, but given their poor customer service, I don't expect to receive either. This is a company I would recommend avoiding.

Date of experience: Nov 27, 2025

Abner Guest

5 months ago

Steer clear of this seller

Steer clear of this seller; they sent the wrong item and refused to provide a return label. Now they have stopped responding altogether.

Date of experience: Oct 01, 2025

Ricky Hughes Guest

9 months ago

Received the wrong size trainers

I ordered trainers in size UK 7, but they arrived undersized—more like a 6.5. They were tight to wear, and after trying them, I decided they weren't right and wanted to return them. I'm also questioning their authenticity. The responses I've received have been generic emails every 24 hours. Considering the negative reviews, I've decided against returning them due to fears they might get lost in transit or that I would be blamed. The aftercare has been poor, so I've chosen to keep them and hopefully sell them instead. Lesson learned: buy from a physical store next time.

Date of experience: May 20, 2025

Marina Adams Guest

1 year ago

High-quality shoes and service

The shoes are of great quality, and the customer service was impressive. There's a lot of choice available. I would highly recommend this service. Thank you!