shucentre.co.uk

2.8
2.8 Based on 21 reviews

ShuCentre is selling a wide range of shoes, boots, trainers, sleepers and safety shoes. We cover all family needs: for mens, for ladies and for childs....

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Average Rating

2.8

/
5

21 Reviews

5 Star
43%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
52%

All Reviews

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Review Time

TC10
Very disappointing experience

I ordered trainers from the company through a platform for my holiday. When they did not arrive on time, I contacted them multiple times, including the seller, requesting not to deliver late since I would be away for 5 weeks (3 days after their estimated delivery date) and to cancel the order. My requests were ignored, and they claim the order was delivered, albeit 5 days late, to an empty house. My follow-up requests for a refund were unanswered. I reached out again asking for either a refund or the order, but given their terrible customer service, I have little hope of receiving either. I strongly advise against using this company.

1
Date of experience: Jan 02, 2026
teptrisc31393
Unacceptable customer service

I purchased a pair of trainers from the company through a platform for my holiday. When they didn't arrive within the expected time frame, I contacted them several times, including reaching out to the seller by phone, requesting that they not deliver late since I would be away for 5 weeks (3 days after their estimated date) and to cancel the order. My requests were consistently ignored, and they claim the order was delivered, 5 days late, to an empty house. My follow-up requests for a refund have been ignored. I have contacted them again to ask for either a refund or delivery of the order, but given their poor customer service, I don't expect to receive either. This is a company I would recommend avoiding.

1
Date of experience: Nov 27, 2025
Abner
Steer clear of this seller

Steer clear of this seller; they sent the wrong item and refused to provide a return label. Now they have stopped responding altogether.

1
Date of experience: Oct 01, 2025
Ricky Hughes
Received the wrong size trainers

I ordered trainers in size UK 7, but they arrived undersized—more like a 6.5. They were tight to wear, and after trying them, I decided they weren't right and wanted to return them. I'm also questioning their authenticity. The responses I've received have been generic emails every 24 hours. Considering the negative reviews, I've decided against returning them due to fears they might get lost in transit or that I would be blamed. The aftercare has been poor, so I've chosen to keep them and hopefully sell them instead. Lesson learned: buy from a physical store next time.

1
Date of experience: May 20, 2025
Marina Adams
High-quality shoes and service

The shoes are of great quality, and the customer service was impressive. There's a lot of choice available. I would highly recommend this service. Thank you!

5
Date of experience: Mar 05, 2025
Christy
Very satisfied

Great products and outstanding service.

5
Date of experience: Mar 05, 2025
Merilyn Baker
Truly exceptional

Outstanding service, top-quality shoes—a real asset to the industry.

5
Date of experience: Mar 05, 2025
VB99
Quick delivery of Nike and Adidas

I ordered today and received my items the next day. No issues at all, and I will definitely order again in the future.

5
Date of experience: Mar 01, 2025
Eardwulf Ross
Timely delivery of Adidas

I ordered a pair of Adidas. They arrived on time, with good delivery and service. I will order again.

5
Date of experience: Feb 03, 2025
Samuel F.
Fantastic service!

Excellent product and wonderful service! Many thanks!

5
Date of experience: Feb 02, 2025

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Business Details

  • ShuCentre is selling a wide range of shoes, boots, trainers, sleepers and safety shoes. We cover all family needs: for mens, for ladies and for childs.

  • language https://www.shucentre.co.uk

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