Review Time
This company is great! I’m not sure what all the bad reviews are about, I’ve never had any issues with the card, it’s helped my dad out massively and the customer service are always on it. If ever I have a problem I just call up and they take me through it, just seems like if you don’t ask you don’t get, so always make sure you’re asking for help. The idea is great and I couldn’t be more pleased.
We had a great experience with Sibstar. The customer service, any time you need to contact them, is very good. The card provided our Dad with independence whilst ensuring his money was safe. We didn't need to use the service for very long in the end because sadly our Dad had to move to a residential home. Closing the account was very straightforward and quick, and money we had on the card was transferred back to Dad's bank account. Very happy with this service.
The sign up was a bit faffy, and took a little time and queries to do but once in place everything seems to be running smoothly. The Sibstar account and card fills a huge gap in the market. I am a deputy for my sisters financial affairs and this was the only company that I could find that would allow my sister to have her own card. She has cerebral palsy, and lives in supported living - having her own card gives her independance to go out with her carers to do her own shopping etc, but I can limit the card to keep her financially secure, and I can see all her transactions as they happen - I like that the Sibstar account and card are kept in separate pots - I keep the Sibstar account topped up by standing order and from the account you top up the card - and there is an automated top up facility to keep the card at a minimum daily level.
Sibstar is such a relief. It has helped so much with my knowing what my mother who has Alzheimers is spending. I am able to limit her funds so she can't book flights to the Bahamas!! Honestly, thank God for Sibstar. There have been one or two teething problems but all in all, very happy. It would be good to be able to contact someone over the weekends and bank holidays as now and then issues have arisen and I have had to wait.
Cannot get hold of Sibstar customer service, chatbot is off line, emails ignored and customer service line cuts you off after 15 minutes. Elderly people who rely on using their card being left out on a limb is not acceptable. I will be looking for an alternative way of keeping my parents secure. Such a shame as there was so much promised. The response below is a standard response with the same contact details which do not change the customer experience is not good enough. Sibstar really need to improve their customer service experience and fast or they will loose customers. A chat bot off line in office hours, a telephone response which routinely says wait times are 5-6 minutes but drop the call after 15 minutes every time and email going unanswered for weeks is clearly substandard customer service. I would want assurances that this is being addressed and improved. So glad I chose not to invest in this business as it offered recently.
SIBSTAR is great but I dont like being told when they wont pay MY money out for a Clickcars competition as they say they disapprove of 'gambling' if Ihave money in my account then I can spend it how I want to??? Apart from that it's easy to access and simple to use.
After a frustrating 4 week period the card finally arrived but the app is not showing account number or sort code so unable to transfer money to card, contacted customer services several times who said they would pass it on to the IT Department but 4 days later and still no reply despite sending several emails, not good.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
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