Name: sibstar.co.uk
Telephone: 01962676080
Rating: 4.0

Larissa Butler Guest

Peace of Mind

What a great product, I'd been looking for something like this for ages. After my mother had a stroke and lost some cognitive capacity, I was worried she could easily be taken advantage of. Card came quickly and the set up was seamless.

Date of experience: Nov 21, 2023

Lorna Wright Guest

2 years ago

Good card and service and it’s really…

Good card and service and it’s really helped my mum out who has early dimentia. Jasmin gave great customer support as well

Date of experience: Nov 14, 2023

Anderson Guest

2 years ago

Fantastic to bring this vital service…

Fantastic to bring this vital service to market. It’s what we’ve all been waiting for but didn’t know it… thank you.

Date of experience: Oct 31, 2023

Nina Cook Guest

2 years ago

Easy to use, makes life simpler

Sign up process was smooth and the app is really easy to use even for a technophobe like me. Has helped a lot with the family situation. Thank you Sibstar!

Date of experience: Oct 31, 2023

Miranda Powell Guest

2 years ago

It’s given us peace of mind with finances

A much needed product for people who have dementia and struggle with their finances.This has given my aunt a new lease of life and we feel so relieved that her money is now more secure.She loves using her new green card!

Date of experience: Oct 20, 2023

Baron Guest

2 years ago

So Much Easier

My mum had two forms of dementia. She was losing her bank card or locking it, regularly. Also forgetting how to use it altogether. Finally her bank advised that she should no longer have a card. The Sibstar card is now kept by her carer but managed by me. So very very much easier. Hooray.

Date of experience: Oct 01, 2023

Dane P. Guest

2 years ago

Happy user

I was rather anxious when I decided to use Sibstar. I had read a negative review but also had a personal recommendation and I knew that I needed the features offered for my dear mother. With some friendly support we are up and running. Mum is happy and I’m able for maintain oversight of her spending without upsetting the old girl.

Date of experience: Sep 14, 2023

Ida Butler Guest

2 years ago

A good safety net for Dad

I was at my wit's end with cash endlessly going missing so decided to give this a go for my dad. So far so good. The team are keen to help and have guided me through a couple of bits when I didn't have the hang of things. Now all running smoothly, recommend for someone who needs a bit of a safety net

Date of experience: Aug 31, 2023

Christina Guest

2 years ago

Terrible app and poor customer service.

Terrible app and poor customer service.First of all it took over a month to get signed up with their service.The mobile is so poor and buggy that I could not load any money for another 2 weeks.People who have dementia are forgetful - guess what they lose their card. Then you have to wait 7-10 days to get a new one.When the new one arrives the letter says click Activate in the app to activate the card. There's no activate button.Call support - The support line is just a voicemail box.Been using sibstar for about 10 months and nothing but hassle.If you are dealing with someone that has dementia it's like having another kids. This service looks like it was designed by kids so save yourself the hassle and use a different service.

Date of experience: Aug 11, 2023

Ulysses Guest

2 years ago

Great service and very helpful

Customer service were helpful when I was struggling with the sign up. The app is handy and I can manage what my father spends but still allow him to have a physical bank card to use. Card took a little while to arrive but otherwise I don’t understand why something hadn’t been available sooner. I have recommended to another dear friend also fighting dementia problems with their mother.