Review Time
I've been looking for a debit card that a relative (the card holder) can use to make everyday purchases, but that can be managed by me (the supporter) via an app. (The high street banks are hopeless when it comes to catering for customers who have memory difficulties or are simply not able to pass the plethora of security checks required for online and telephone banking).Sibstar have jumped in with a card and account that caters for these customers. It comes with a pretty hefty £5/month fee, but it works.The sign up process is quite rightly strict, but customers services were there at every step to help. The debit card was posted to me (the supporter) because I have an LPA, which meant I could set up the card and app before handing the card over. Card activation is pretty standard. The card requires a PIN input every sixth transaction, which seems counter intuitive for people with memory difficulties, but apparently it is a legal requirement.The app is very easy to use, there is an account and there is a card. The card can be loaded from the account. The card can be frozen or unfrozen and PIN can be viewed. Limits can be set too. The card can't be added to Google Wallet but can be added to Curve.So far, so good. The card works and the app gives me confidence because I can intervene should it be required. Customer service is not a call centre the other side of the world and I have found the staff to be knowledgeable, helpful and available. Four stars review because of the monthly fee and not being on Google Wallet.Bravo to Jayne and the team for stepping in where the banks dare not tread.
5 star so far!!! I’ve read the reviews about customer service, but Jasmin was very prompt and efficient at communicating with me. Phoned and emailed back within minutes. I’m not very techy, but managed the set up and my father now has the card working. His bank recommended the card and for someone with dementia it’s perfect. It gives him some financial independence, but I can control the card and sort out any problems. We changed the pin to the one he is likely to remember. If he loses it it’s of limited use to someone else, we’ve not loaded much onto it, and the card can be frozen quickly. Thank you Sibstar!! It’s certainly given us peace of mind.
I initially have Sibstar 1 star as I literally couldn't get started or get through to anyone to help set things up. But after some perseverance and lots of help from William I got a card for my step dad and things are working well. The team have really helped with some specific requests I have. I wonder if they have been a victim of their own success and had so many queries they can't manage call volumes for initial enquiries. But now things are sorted it is only fair to reflect that in my rating.
Multiple emails and multiple calls requesting a call back go unanswered. It makes me wonder if this is a small scale, family-run business set up in a garden shed partly manned by the gardener who is normally gardening. Extremely frustrating to the point of non-functioning.
Hit a problem during the set up process but despite numerous phone calls with messages left, e mails and online chat( which says it’s offline despite being during their stated opening hours) they are impossible to contact and nobody calls back.No idea what they are doing but assume I now need to look at alternatives
Initially the process seemed simple, setting up an account for my mum. However I did my side of things giving documents required. 1 day later sent via email the documents from my mum. Nearly a week since heard anything, ring primary number ,dont get through- no option for urgent request as system. Any contact via email or phonecall results in automated email stating sibstar will be in contact within 2 days. 6 days later since I started trying to call to talk to someone. Will be contacting alzheimers society to disassociate themselves from this company, totally useless. Seemed an ideal card but in reality it just gathers information then does nothing. Total scam if you ask me & I'd avoid Sibstar like the plague. Good apo idea but follow through absolutely useless. Terrible customer service. No response at all. STAY AWAY AND SAVE YOURSELF THE FRUSTRATION OF TRYING TO GET AN ACCOUNT WITH THIS COMPANY!!!!
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
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