Review Time
For almost 2 years now I have always had great customer service from the team at Sibstar regarding my father's account.Most of my communications have been with Jasmin,who I find to be exceptional with her help and assistance in resolving any issues regarding my father's account.however everyone I have spoken or emailed with at Sibstar have been very professional, empathetic and willing to resolve any issues as fast as they can.Sibstar offer a fantastic service that no other bank is willing to offer vulnerable customers. So.. A big thank you to all the team working at Sibstar.
I have been calling for weeks, sending emails and leaving voice messages on their custoner service line and they never call back. When I get a response, it is by email and they never address the full extent of the problems I am experiencing or questions I have asked. I started the application process for Sibstar in July 2025 and its now October 2025 and I am still unable to use the card because of delays they had getting our account open and now we have a card, they won't clarify how the daily limits work, as the website does not explain if the daily spend limit and daily ATM withdrawal limit add up or if they are seperate? I am sick of trying to get help and never getting a response. Its utterly ridiculous and very poor service for something designed to help vulnerable people.
This company provides a valuable service and delivers it reliably. The company have been good to deal but give the impression of a small unsophisticated firm. The technology is basic and aspects such as face recognition do not really work. The app needs some development. Overall, the service works well for my mother who has dementia and gives us comfort that she is financially safe.
Sibstar works very well for my brother with Alzheimer’s. It was very stressful last week with the international outage as I was unable to load my card so he could not access his money.I contacted Sibstar helpline and it was frustrating when they said they will contact me within 2 days.Fortunately it was resolved quickly.
The product itself is great and has saved us from the cycle of lost PIN numbers and waiting weeks for Halifax to send new ones through in the post. It also means mum can’t spend her entire pension in week 1 on Amazon as i can limit what she has to spend each week so her finances are now much better managed. Overall great so far. And when mum gets confused and calls customer service they understand that she has memory issues and so explain anything she asks very nicely to her. The sign up process took and while and the card took too long to arrive but other than that so far so good.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
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