Review Time
Perhaps a victim of their own success but phone calls are rarely answered and not everything can be resolved via email. It would be helpful if Sibstar could prioritise their existing customers and have staff available over weekends. They could do more by updating their app to allow lost cards to be reordered, and activated without having to try and call to speak to someone. The service is good and the small team excellent, but customer service and response times are suffering.
The card has been invaluable for my specific situation with my Mother and I don't know what I would have done without it, so I am very grateful that it exists. My Mother has the card and I have the app. It is very user friendly and the app is simple and clear. However, only sending cards out on a Monday is not a very helpful or efficient business practice, and I have found that there is no phone response when you ring if you are a current member vs if you are phoning to sign up, and it sometimes needs an actual conversation rather than constant emails.
Support staff do work hard as mentioned many times but over the weekend my mothers card was swallowed up by a cash machine which caused her to panic, thankfully some kind hearted souls comforted her. Sibstar now tell me it's going to take 7 to 10 days to get a replacement card, this is just not acceptable & needs to be addressed. If caring for a parent with dementure isn't stressful enough!
Being honest I found trying to download the identity documents via the act, difficult and a pain. Sibstar tech team stepped in and offered to do it for me. Simply send them the documents. They were fantastic and so helpful. The card is perfect for people with difficulties managing and understanding money. Protects them, and gives them financial independence at the same time. Very easy to use the App once set up, eg setting limits, adding funds is beyond simple. Highly recommend for anyone with memory issues, or indeed issues with managing finances.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
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