Review Time
I purchased an item, but the size was too small, so I requested a refund or exchange. The only way to get information for this was through their online form. I've emailed them around 10 times and filled out the form about 20 times over two weeks, yet received no response. It feels like they are taking advantage of customers; their website stated that refunds could be processed within 100 days. I requested a refund/exchange on the same day I received the item and tried it on. The lack of communication is extremely disappointing. I plan to escalate this issue to the appropriate authorities. I strongly advise against purchasing anything from this seller, as they will likely ignore you when you attempt to return or exchange an item, despite their claims on the website.
I purchased an item, but it was too small, so I requested a refund or exchange. The only way to get information for this was to fill out an online form. I have emailed them about 10 times and submitted their online form around 20 times over two weeks, but received no response at all. They are essentially robbing customers; their website stated that refunds are possible within 100 days. I requested a refund/exchange on the day I received and tried on the item. I am extremely frustrated by their lack of communication. I will escalate this to the ombudsman. I strongly recommend against purchasing anything from this seller, as they will completely ignore you when you need to return or exchange an item, despite their website claiming refunds/exchanges are available. Unlike other sellers, they failed to inform customers in advance about the refund process, likely because they intend to ignore all inquiries!
Every Christmas, I purchase matching Christmas pajamas for my entire family. It's become a cherished tradition. I choose this seller because they offer sizes that fit everyone, from my 2-meter tall husband to our 3-year-old child.
I ordered four sweaters on December 18, expecting them by Christmas. Christmas came and went without receiving anything, and the only communication I got was an email asking for a review of products I hadn't received by early January. I followed up and was informed that the package was with the carrier and would be investigated, but I never heard back. It's been nearly a month since my order. I even tried to contact the carrier with no success. I've requested a refund and am incredibly disappointed in the lack of service and accountability from this company.
I ordered Christmas sweaters but mistakenly entered my name in the address field. As a result, the sweaters were stuck at a distribution center and couldn't be delivered. I reached out to the seller, and they were very understanding. I received a refund for the sweaters shortly after. Unfortunately, I couldn't enjoy them, but this was entirely my mistake. I appreciate the seller's understanding and the ease of resolving the issue. Next year, I will definitely order from here again.
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