Review Time
Went to the Manchester Deansgate restaurant and it was fab service. The food was amazing and nice to have an experience whilst dining. Not sure of our waitresses name but she was brilliant and welcome for our first time. Would deffo go again.
Received gift vouchers for Christmas, booked a table online, contacted to be told I can’t use those vouchers on a Saturday. Gift voucher came with no T&C’s or detail. Have asked when can I use them and been waiting a week for a response. Tried to call, no-one answers the phone. The vouchers are only valid until 31st March, they’ll have expired before I get a response!! Shocking customer service. I have now emailed the customer relations team as per other responses on here. Let’s see if anyone bothers to respond.
**Appalling Customer Service and Billing Issues** We visited this restaurant on 29th December with friends and specifically requested the bill to be split equally between the two couples. Instead, the full amount was charged to my husband’s card, and an additional half of the bill was charged to our friends. Since then, we have contacted the restaurant multiple times by phone and email to resolve the issue and obtain a refund of over £200. Despite repeated false promises, no refund has been issued. The lack of accountability and disregard for basic customer service is disgraceful. We have been patient, but the failure to resolve this matter has left us no choice but to warn others. Avoid this place unless you want to risk billing errors and no resolution.
Had the Nostalgia menu with wine pairing at the Manchester Spring Gardens restaurant this evening (27th December). Great range of dishes with contrasting flavours and well balanced wine pairing. Excellent, efficient, polite and friendly service. This is the fifth Six by Nico restaurant that we have tried (two in Manchester, two in Edinburgh and one in Fitzrovia, London) and have never been disappointed with the food, wines or service.
Went to the Edinburgh restaurant, OK food. However, drink spilt on a member of the party. No rectification and 12% service charge on the bill.One of the courses had sold out on a ‘set’ menu.Wine flight wasn’t available on one of the courses.As well as being seated at one of the multiple tables positioned near the entrance on a cold winter day.Not worth the money
The Edinburgh branchFrom instagramable pictures. This restaurant really gets your attention. However. Not great to watch the person preparing your food, try to hide behind the cooking area in full view of the seats to the right and eat a bag of Doritio chilli Crisps then wipe his hands on the back of his trousers and continue to prepare food. Plates also had the film over then like an unwsshed look, due to this you could see server's fingerprint left on the plate. Overall average food not worth the price.
First time at the Edinburgh West branch and it was a very disappointing experience. The waiter assigned to our table was rude from the moment we walked in. We asked if there was somewhere to hang our coats and her reply was ‘I guess I could hang them up for you, but you’ll need to remember which ones yours when you leave because I won’t’ Most of our group opted for the cocktail and wine pairings and our waiter didn’t even attempt to give us tasting notes or explain how the drinks complemented the dish. At one point she put the glasses of wine down and said ‘I don’t know what’s in this one’ and walked away. Several of our dishes came with garnishes missing which we had to send back. One course came without any of the sliced apple and when we pointed it out to our waiter she said ‘What? do you want me to change it?’ At this point we asked to be given a different waiter.The service overall felt incredibly rushed, like they were trying to get our table through the meal as quick as possible. The cocktails did not go with the food at all and at the end as we were leaving and speaking to one of the servers at the bar he said ‘yeah they’re not actually paired, they do the same ones for lots of the menus.’The toilets were not in a good state, women’s toilets completely blocked and no toilet roll because it was all over the floor. The food was average compared to other Six by Nico experiences I’ve had. I don’t know if they were just having a bad night or if it’s always like this but it was not the experience you want when your table’s bill is coming to several hundred pounds. We did speak to the manager at the end about it all and she gave us a discount on our bill and removed the service charge. She was understanding and shocked at the waiter’s behaviour and did what she could at the end to apologise which was very much appreciated. But in honesty I wouldn’t recommend this branch. It didn’t feel up to standard at all in any aspect of the experience.
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