smartplayground.co

1.5
1.5 Based on 21 reviews

Armanien Police...

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Average Rating

1.5

/
5

21 Reviews

5 Star
9%
4 Star
0%
3 Star
5%
2 Star
0%
1 Star
86%

All Reviews

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Review Time

MJ50
HAZARDOUS. Would rate lower than 1 star if possible. STEER CLEAR of this service.

HAZARDOUS. Would rate lower than 1 star if possible. STEER CLEAR of this service. The sensory swing failed after about a month and became unsafe for use. The company simply stated that there is no warranty. They seem indifferent to the fact that the product is defective and poses a risk to children. Inexpensive items from unreliable sources, best to avoid.

1
Date of experience: Dec 25, 2025
Beatrice
Avoid this seller at all costs.

This seller lacks transparency and has poor customer service. After a glitch on their website made me think my order didn't go through, I ended up placing two orders. When I contacted them to cancel the first order, their responses were extremely slow, and they refused my request. Both orders arrived together, which indicated they were not treated as separate. The shipping took two weeks, which wasn't clear before purchase. I was told to wait for delivery and then reach out. When I did, I learned I had to return the items to a distant location at my expense or accept a minimal refund on a larger order. I only want a full refund and for them to cover return shipping costs, yet they seem unwilling to assist. They consistently delayed addressing my issues and offered little help.

1
Date of experience: Dec 11, 2025
Edna Cooper
Avoid this seller at all costs.

This seller lacks transparency and has poor customer service. After a glitch on their website made me think my order didn't go through, I ended up placing two orders. When I contacted them to cancel the first order, their responses were extremely slow, and they refused my request. Both orders arrived together, which indicated they were not treated as separate. The shipping took two weeks, which wasn't clear before purchase. I was told to wait for delivery and then reach out. When I did, I learned I had to return the items to China at my expense or accept a minimal refund on a larger order. I only want a full refund and for them to cover return shipping costs, yet they seem unwilling to assist. They consistently delayed addressing my issues and offered little help.

1
Date of experience: Dec 08, 2025
Cable failed within a year.

The cable broke within a year, and the package shipped from a distant location, taking much longer than expected. Communication was frustrating, relying on automated responses. Promised free returns turned out to be untrue, making the high ratings on their site unreliable.

1
Date of experience: Dec 05, 2025
Delivery took time, but product met expectations.

It took a while to arrive, but the play rug is just what I wanted. The quality is excellent, and the material is lovely. The kids enjoy it, and it's also great for yoga and stretching. Even the dogs love it!

5
Date of experience: Nov 28, 2025
Aurora Coleman
Quick resolution for my error.

I mistakenly placed an order and contacted the seller through email and their website messaging. They processed my refund immediately. I find their service deserving of a positive review.

5
Date of experience: Nov 24, 2025
Fletcher Cooper
Expect slow delivery from this seller.

This seller ships from a distant location, so don't anticipate quick delivery—allow for around three weeks. If your items don't arrive in time or aren't to your liking, you'll be responsible for return shipping to get a refund. The website misleads you into thinking it's based in Europe.

1
Date of experience: Nov 03, 2025
Norman Adams
Long delivery and costly returns.

This is a dropshipping service from a distant location, resulting in lengthy delivery times and expensive return shipping.

1
Date of experience: Nov 02, 2025
Montgomery Taylor
Good product, but shipping address changes are difficult.

I received a good product quickly, but there was no easy method to update my shipping address.

3
Date of experience: Oct 31, 2025
Disappointing experience.

I purchased an item but never received it. The seller claimed they couldn't refund me because they had shipped it. Avoid this seller; the communication is terrible, and I have no idea what the product even looks like. I've lost €100!

1
Date of experience: Aug 27, 2025

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