Name: somersetbridgegroup.com
Telephone: 03448409500
Rating: 3.7

Jhanoy Guest

Excellent service

Was a really good experience was quite and to the point, they answered all my questions and made me feel like they are in it to make sure I’m fine. And that they captured the right information.

Date of experience: Aug 08, 2025

Karen Anne Guest

8 months ago

There was a gentleman called Tom who…

There was a gentleman called Tom who reassured me and calmed me when I needed help and advice and he was just the most genuine person I’ve ever dealt with insurance wise. Thank you

Date of experience: Aug 07, 2025

Cheryl Guest

8 months ago

Chloe is a credit to your company

Chloe is a credit to your company, she is amazing at what she does i can't thank her enough!

Date of experience: Aug 07, 2025

Emma Hill Guest

8 months ago

I wish I could do lower then a 1

I wish I could do lower then a 1. My car got stolen unfortunately and I sent the car key off to them. They asked why the key was tapped which I explained I dropped it and it’s been like this for 6 months. They then took all the tape off and have said there is no battery which there definitely was as it’s the only key! When Somerset bridge sent the key to the garage they said it wasn’t tapped and was all in bits. They have now said because there is no battery they can’t pay out! So I’m stuck with a car, the damage is unknown as they won’t check, and they’ve took the battery out of my car key just so they didn’t have to pay out. I’m so happy I took a picture beforehand with it taped up because at least my solicitor have said I’ve got a case! Please please do not use these!

Date of experience: Aug 01, 2025

Anne Guest

8 months ago

Kaci the claims worker was Fab

Spoke to a wonderful lady named Kaci, who helped guide me through my next steps after I was involved in a hit and run and helped me secure a garage for a repair for my car. She was clear and friendly and answered any questions that I had mid-conversation. All in all, great worker. She should be proud of her customer service

Date of experience: Jul 21, 2025

GB94 Guest

8 months ago

Great Customer Service

Spoke to a wonderfully helpful lady called Linda regarding an incident earlier this year. Needed to get written confirmation that I was not at fault as my insurance company are playing silly buggers with renewal quote. Thanks Linda, have a great holiday.

Date of experience: Jul 18, 2025

ES Guest

9 months ago

Karon was versatile helpful and patient…

Karon was versatile helpful and patient with me, she talked everything through clearly so I understood everything. Excellent customer service skills attention to detail.

Date of experience: Jul 15, 2025

Ember Powell Guest

9 months ago

Very helpful

The lady I spoke to on the phone was very helpful and understanding and more than willing to help

Date of experience: Jul 14, 2025

RW49 Guest

9 months ago

made me feel at ease

I have been speaking to Karon about my claim, Karon was really friendly and made me feel at ease about a very traumatic time of my life in a car crash. Karon delt with my case very professionally, but made me feel very comfortable at the same time. so thank you Karon!