Review Time
I have to give 1 star because there is no option for zero stars. I made a claim on September 24th and have been continuously following up since then. It was clearly the fault of a third party. I told Somerset customer care to request the CCTV footage from the council, but I don’t believe they even reviewed it. One day, I received a letter stating that, "in our view, this is 100% your fault." I was shocked – this is ridiculous and completely false, as it was clearly a third-party fault. I was driving straight in my lane when the third party overreacted, came from the wrong side, and intentionally hit my car. This is all shown in the CCTV footage.It seems that Somerset didn’t properly handle the case and fabricated a report, sending me a letter claiming it was my fault. Why am I paying £140 a month for insurance if this is how they handle claims? I’ve clearly stated that I will take legal action in small claims court for this fraudulent investigation if they continue to try to close the case through their inactivity
I'm currently on a lengthy hold to GoSkippy (trading name of Somerset Bridge Group) having asked why they call themselves brokers on the GoSkippy website: "A fresh insurance broker here to bring you first class insurance at competitive prices." GoSkippy is categorically not a broker, but a direct sales arm of Somerset Bridge. I think this needs to be clear. The use of the word 'broker' implies the GoSkippy team scans the market to find you a good deal like most brokers do. But in fact they only sell you Somerset policies. This is surely dishonest. I'm still on hold. No-one wants to answer the phone. For context, my wife and I wasted hours considering their car policy in December 2024, thinking we had used the services of a bona fide car insurance 'broker' that wasn't in fact a broker at all.
Avoid clearly a disreputable company who carry out fake searches of your credit report without permission.This company carried out a search of my credit report linked to a different name. I have never dealt with them, as if I had then they'd have my correct name which they didnt.Can only assume they've got some of my details from an illegitimate/fraudulent source and have made up the rest to carry out the search.
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