somersetbridgegroup.com

3.7
3.7 Based on 201 reviews

We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value....

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Average Rating

3.7

/
5

201 Reviews

5 Star
65%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
33%

Filtered Reviews

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Review Time

Drew P.
English staff

English staff, very friendly

5
Date of experience: Jan 28, 2025
Mia
STAY AWAY THEY JUST SCAM PEOPLE

1
Date of experience: Jan 27, 2025
OxY_NoTreK19
Poor Service - long waiting period on phones

I have waited 43 minutes today to speak to an advisor, I spoke to two people who said the receptionist had passed me through to the wrong department. Finally I was cut off before being able to deal with the claim matter.

1
Date of experience: Jan 23, 2025
AznWarrever
AVOID

Beware. Any money you spend with them, them will use to act against your interests and keep you in the dark. I've had to chase them to get any communication.

1
Date of experience: Jan 23, 2025
MK66
Shady

Super untrustworthy. Make sure to get everything in writing because they’ll go back on things they say on the phone, especially if they drop the “I’ll speak to a manager line”. Pathetically operated. Terrible at communicating with their clients. The whole process has seemed super shady. I have no confidence in this company. Wouldn’t recommend them to anyone

1
Date of experience: Jan 22, 2025
AC1
Worst company to Handel your claims…

Worst company to Handel your claims ever. Their client has hit my car whilst parked And they’re refusing to pay for my damages and not even properly tell me why this is. Costumer services is useless they just tell you to wait and keep telling me to go through my insurance even though i already told them that i have third party insurance only. I will wait a couple of days then i will get my lawyers involved.

1
Date of experience: Jan 18, 2025
Ace
Worst insurance company I’ve ever…

Worst insurance company I’ve ever known. Don’t keep you updated. Had to ring them everyday and wait on hold to get through just to get my own belongings out of stolen car. They wanted me to contact Copart for updates. Stay away from this company

1
Date of experience: Jan 16, 2025
Clay
I don’t want to give 1 star to this…

I don’t want to give 1 star to this company as this totally scamI have accident in January and still no response I gave them all video and everything that I can provide other party did not provide anything to themThey just answering me that third party still didn’t respond and they have not time limit I know because we both have same company Totally scam

1
Date of experience: Jan 16, 2025
Ivor R.
TERRIBLE TERRIBLE SERVICE, NOT RECOMMENDED AT ALL

I would rate 0 stars if there is an option. TERRIBLE TERRIBLE SERVICE. My car had an accident on 28th sep and I’m paying £170 per month and still my claim is going on. Initially they mentioned that my vehicle is total loss and waited few days. After that their engineer came for inspection and without even starting the car he estimated that my car is repairable. Then I have asked for BMW approved service centre and they don’t have any then. Last week I have asked for cash settlement so that I can get it repaired myself. They mentioned that its possible. Today when I called them for an updated, they mentioned cash settlement is not possible and somehow they got BMW approved service centres now. Its been 4 months since my car had an accident and its still gone nowhere. Can someone help to take this further or register a case in the court ? Thankyou.

1
Date of experience: Jan 15, 2025
Lenna Walker
Exceptional service

The agent, Adam, put me at ease. He explained all available options and lessened my anxieties.He is exceptional

5
Date of experience: Jan 15, 2025

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