somersetbridgegroup.com

3.7
3.7 Based on 201 reviews

We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value....

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Average Rating

3.7

/
5

201 Reviews

5 Star
65%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
33%

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Review Time

dave russell
friendly and swift

5
Date of experience: Oct 13, 2025
Flow Paracha
Avoid this underwriter they are truly…

If i could I would give them a rating of minus 100,Avoid this underwriter they are truly shocking,a straightforward non fault accident took a year to resolve they took my money and held it until i demanded it and finally the hire car company they Kindertons use to deal with your claim are so focused on giving you a hire vehicle in order to make them stacks of money and then offer you an atrocious so called valuation then you have a fight to prove the market value of your vehicle prepare for a fight as there business partners called Kindertons are even worse,please save yourselves alot of grief and avoid these crooks.

1
Date of experience: Oct 11, 2025
customer
I spoke to Chloe & she was extremely…

I spoke to Chloe & she was extremely helpful & managed to sort out the problem with my car accident claim after so many calls thsnk you

5
Date of experience: Oct 10, 2025
Jack Noble
Spoke with Chloe about a claim…

Spoke with Chloe about a claim regarding a difficult situation, she was extremely helpful, polite, and kind and it is very much appreciated!

5
Date of experience: Oct 10, 2025
MAUD
Sa sympathetic response ho sympathised with…

I spoke to chloe who sympathised with the stress i was experiencing in dealing with AX, my car having been written off. She reassured me that she could deal with them on my behalf .

4
Date of experience: Oct 07, 2025
Very kind and caring

Very kind and caring people trying to sort the claim as quick as they can

5
Date of experience: Oct 06, 2025
Andrejs Kostjuks
Everything has been explained in…

Everything has been explained in understandable language step by step.Thank you.

5
Date of experience: Oct 04, 2025
David
easy to communication

easy to communication

5
Date of experience: Oct 02, 2025
MRJM ROBINSON
Helpful, clear, reassuring

You were clear, patient, kind. Having an accident is one of the worst things that can happen to you, and you have to face difficult decisions but your operator was kind, helpful and calm, reassuring me that there are solutions to the errors I had made.

5
Date of experience: Oct 02, 2025
Caroline S.
Excellent customer service

Very impressed with Kaci who I was speaking with. Excellent phone manner, put me instantly at ease and was very kind and reassuring. I was stressed as this was my first ever claim and not only it was a breeze, but I felt calmer afterwards. Thank you so much Kaci 😊

5
Date of experience: Oct 01, 2025

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