Review Time
TERRIBILE customer service Was super excited about receiving my bikini until I realised that I had been sent the wrong bottoms. The customer service team are impossible to get in contact with and haven’t been helpful at all despite this being their error, not mine. This is especially disappointing as the swimwear is expensive. Won’t be ordering again from this brand and I would advise anyone else against it unless you’re happy with random items turning up instead
I will only buy my swimwear from here. Got my first one a couple of years ago and it still looks good as new - I truly love them!They offer the best colour ways and everything looks so cute. As a tall girl (5’11”) I often struggle to find swimsuits that fit me how I want them to but all 3 of my soso swim swimsuits cinch me perfectly at the waist, have the most flattering high cut for my legs and are able to be tied to give me the coverage I want on my chest. I really can’t recommend them enough and have put all of my friends, family and coworkers on to them!!!
Customer service is slow and unhelpful. I was sent the wrong bikini - was offered a 15% off voucher, but then after having to repay for delivery, I lost more money. I then returned my items and only received one refunded item back. The swimsuit shape and material is nice, but the service is poor.
After exchanging a bikini because the sizing is so off to start, they sent me back incorrectly tagged bottoms which I only realised after wearing them. After saying I couldn't return them as they had been wrong but it was their error, the customer service was horrendous, taking ages to respond and sending messages that looked like they'd been generated by ChatGPT. I tried to leave a review on the website that was never uploaded, so I wouldn't trust anything on their website.
LOVE the swimsuit and love the company’s goals with regards to making everything sustainable and removing fishing nets from the ocean. I will say they are very expensive for what they are, I saved up for a while to get this one piece but I wish I could buy more 😕. Nice fit, the only part that’s a little bit loose is the lower back area but that’s probably just my body shape. Side note: I paid for express shipping (2 days) and it took 7 days to come so I couldn’t take it on my holiday which was a bit upsetting but it was Christmas time and customer service did respond well!
absolutely shocking- avoid at all costs if you have larger bust size. so not inclusive, impossible customer service not helpful at all. arrogant and useless. I had no direction at all and no help through the process, tried to get them to swap sizes before they sent off because they XL and the L are the same size. Apparently they can’t change it, expensive and not worth your time or money
I’m so disappointed in this brand! After eyeing up their swimwear on TikTok, I finally saved up to afford a few of their pieces only to be completely disheartened by their appallingly bad sizing.Both their swimsuits and bikinis run way too small. I ordered a large in the bikini top and a small in bikini bottom because I have a small frame and larger bust but alas the bikini bottoms were tiny and barely covered anything in the front and the bikini top was somehow also tiny and barely covered half a boob! The swimsuit was also poorly sized and I couldn’t get it past my hips and was not long enough despite getting a regular fit which is labelled as 5’9 and I am 5’6 and 55kg.I always prefer skimpy, small and thong type swimwear however these were just really bad sizing. It’s a shame because their pieces are actually really good quality and gorgeous! I might try again knowing that they run way smaller than stated but I was just taken aback at how inaccurate the sizing was!
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