Review Time
I recently visited Specsavers in NorthEnd for an eye test, and I was truly impressed by the experience. The staff were professional, friendly, and made me feel comfortable throughout the entire process. The eye test was thorough and clearly explained, and they used up-to-date equipment which gave me confidence in the results.Their customer service is excellent — they were patient, answered all my questions, and helped me choose the right pair of glasses without any pressure. I highly recommend this place to anyone looking for quality eye care and outstanding service!
I had purchased a set of Designer glasses and I was given notice that they would arrive 7 days after purchase. I trusted that was going to be the case as I usually get notified by Email or Phone call. However this didnt happen. No call, no email. I called no response, I went to my local branch. The Customer Service Agent checked the system and had apologized stating that they had only just been despatched. I had left disappointed and had to wait a extra 3/4days. When they had arrived I had only wore them for about a week, one of the pair of glasses were not secure, The Lense popped out. I had to go back into the store to get them repaired and securely tightened. I was fuming as I paid alot of money for the set. The Customer Service agent was polite and respectful. I had been advised to come back with the hour. I did so and The issue was resolved.As I never usually have issues with SpecSavers I will give the rating 3 as I trusted this company ever since a little child. I hope that with this feedback and the On-boarding team of staff consider qualified professionals with experience.From A Valuable Customer
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
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