Review Time
This is not actually the Stanley brand website. I placed an order 30/11/24, Amount showed on website in local currency, different amount charged on my bank. Description on bank TEMUFASION! I cancelled order they ignored my cancellation. They proceeded to send item which now shows delivered but I did not receive it. Tried to contact them they are full of excuses and mostly no response. After multiple emails requesting where item was delivered they responded by asking I check with neighbors. I raised it with my bank as fraudulent transaction and was refunded by my bank. Then they contacted me again to say they will follow up with courier. I advised that I resolved matter with my bank.
I ordered 2 Stanley Cups from Stanley1913 on Dec 2, paid that day. I received 1 of the items on Dec 16, the tracking showed both were delivered. I immediately contacted Stanley1913 via their website. I was contacted back on Dec 30 with a screen shot from UPS showing the items were delivered and the claim was resolved, both items were NOT delivered. 1 box with 1 cup, I am still missing the Red Tinsel mug. I will not order from here again. Customer Service is lacking, I do understand the holiday season, thats why I ordered them!
I would give a zero for customer service and overpriced productI register a new customer they send me a code for 20% discount which is never worked. I reach out to customer service multiple times weeks after I received the message that the discount has multiple exclusion however, whoever answered that my email never explained what exclusions are on the new customer promotion code . Think for yourself probably ever think it’s excluded scammers after that I receive another email saying that we are so happy that your issue was resolved, which is never was. I hope this overpriced scammers will go out of the business soon bottles are horrible. They’re a bunch of brands more affordable much lighter with new technology not like these dinosaurs. Here’s the proof how they write to a new customers.Thank you for allowing us to be of service to you!Subject: Code for new customer does not workRica I :Hi Good day.Thank you for reaching out, we are happy to assist and provide clarification.Quenchers and newly released items are typically excluded from promotions. To see if the product you are interested in is available for discount, you can check the description on the product page.Thank you for being a Stanley customer.Best regards,Rica lConsumer Support CoordinatorStanley1913Ticket Reference #: 1968312Status: This ticket has been Resolved
I ordered 3 cups for Christmas on November 26 and didn't receive them until December 27th. I have tried to contact customer service over and over then when I do get a call back I am told they will issue a refund. Then I get an email that a refund can't be issued because the order had been mailed (this was before the package was received) then I am told when the package comes to return it with a free return label and a link was given to me. I click on the link and it says a return can't be done on this item due to it hasn't shipped yet. Customer service is a joke!
Ordered way before thanksgiving and received it after Christmas customer service was awful nobody answers and then you get a response in email saying thank you your problem has been solved and it wasn’t. NEVER BUY ONLINE FROM THEM UNLESS YOU HAVE ALL THE TIME IN THE WORLD
Trash. Added LSFxStanley to my cart at 1100 in line for checkout & page auto-updating every minute until 1108 it said less than 1 minute to checkout. It’s now 1155 & screen still stuck on less than 1 minute to checkout. HORRIBLE SERVER. You know the demand & have pisspoor service. Disappointing. Will never shop your piece of crap site again.
My brother bought me the Stanley Quencher H2.O Flowstate 1.2 ltr for Christmas 2023 at a coast of 49.99 plus postage. It lasted 10 months. The handle came away from the cup. Contacted Stanley with photographs the reply was the handle is not covered under the lifetime guarantee 😡 after complaining they said to send evidence of purchase which I did but no reply from them since except email saying Ticket Resolved it certainly hasn’t been resolved. After reading reviews on this product I find it’s a common problem. For the price I would of expected it to last a lifetime
Stay away from this company. 60 days later, no item received. They say tracking will start once received by distribution centre, but it’s been 60days…. Nothing. They have emailed ‘no refunds as it’s in transit’ but cannot provide any tracking. Kids you money goodbye as this is a scam for sure….
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