Name: stanley1913.com
Telephone: 000000000
Rating: 1.3

PB Guest

The customer service is appalling

The customer service is appalling. I will never purchase anything from this company again. It took a month to get a refund, which is ridiculous, but the worst part was calling and being continually lied to about it being processed. The customer service agents need more training. It’s just awful!!! Unless you want a huge headache don’t do business with this company!!

Date of experience: Oct 17, 2024

Devon Adams Guest

1 year ago

Worst customer service

I returned a cup the day after I received it because I didn’t care for the color. I got an email saying they received my return two days later. It has been two weeks and I’ve messaged and called customer service three times and still haven’t got my refund. They say they will bump me to the highest priority and run the refund asap bla bla and then they don’t do anything. Beware if you decide to send something back you are more likely to get your money back by selling it on your own then getting any help from Stanley!!! I’m still out my money and they have their cup back, probably already resold it!!

Date of experience: Oct 14, 2024

Wilma Scott Guest

1 year ago

Very bad support

Very bad support. They pay us lots of shpping costs. No cancel order even after a second of plaxing order

Date of experience: Oct 04, 2024

voy97498 Guest

1 year ago

What customer service

This company thrives off its name, but when it comes to customer service well ot just doesn't exist, if this company was taken over by someone who cares, it could grow much more than it has.

Date of experience: Sep 08, 2024

Violette Wright Guest

1 year ago

Super fast replay to a warranty claim

Super fast replay to a warranty claim, no-hassle exchange, perfect customer service!

Date of experience: Sep 04, 2024

Kyra R. Guest

1 year ago

Horrible

Horrible, horrible, horrible company. Wanted to purchase 51 tumblers, they are refusing to let me so do. Want to speak to a manager, they are running me around in circles. If a company is not interested in $2200.00 in business...there is a SERIOUS problem here. DO NOT SUPPORT THIS COMPANY!!!

Date of experience: Aug 27, 2024

RC25 Guest

1 year ago

Rip off company…

They made a fuss about limited availability of a Olivia Rodrigo tumbler,my daughter got 3 of them..1 under my name,I returned it and 12 days after they received it I have yet to get my refund..they are terrible rip off company

Date of experience: Aug 15, 2024

Maura Johnson Guest

1 year ago

Such poor customer service

Such poor customer service. My issue want resolved and they took it as resolved. Will never ever make a purchase from this company again. Offering 20% coupon doesn’t solve the issue. Go have a better relationship with American Express might help you do more business and do not blame it on your customers when you have a faulty system.

Date of experience: Aug 14, 2024

GobblesMiaz Guest

1 year ago

I do not understand why so many…

I do not understand why so many negative reviews because I have nothing to complain about. Delivery was very quick and I am so glad that I finally got to buy my first Stanley cup

Date of experience: Aug 08, 2024

Katey Guest

1 year ago

They do not respond to emails and give refunds

They do not respond to emails and they do not refund when items are returned. I’ve been waiting 6 weeks now since they had my items back and still no refund. Do not buy via their website. If you want a cup, find a reputable wholesaler in the UK as you cannot rely on dealing direct.