Review Time
Absolutely disgraceful customer service. Placed an order in November as a Christmas gift which was due to be delivered at the beginning of December. I received an email stating that they have given the items to DHL for shipping however DHL never received the item. I have emailed Stanley 3 times with no response. I have paid €102 for something I haven't received and I haven't even been given the dignity of a response from them explaining themselves. Awful company will never order from them again.
I ordered the Stanley 1913 Shaker (Chilli/Black) and was incredibly disappointed when it arrived damaged and covered in scratches.While receiving a damaged item is annoying, the lack of customer service is the real issue here. I have reached out over 10 times via email requesting a replacement or a refund, and they have not replied to a single message.Do not buy from this business. It is clear that once they have your money, they do not care about the customer. If anything goes wrong with your order, do not expect any help or even a response.
I purchased a limited edition Barbie 40oz quencher online but not directly from Stanley. Not even a year in and the resistance welds holding the handle on all broke. The cup was always handed washed and never dropped. I reached out about the warranty and they won't honor it. What a waste of $60!!!
The quality is outstanding. I received a Stanley travel cup as a gift. (I wasn’t involved in the purchase or delivery). The cup is superb. The thermal insulation is excellent, the design is functional, the styling attractive and cleaning is very easy. I do a lot of country driving, and it’s great to have Stanley with me on the road.
Probably one of the worst customer service experiences I’ve ever had in my life. Why bother having a warranty on a product if you’re never going to accept fault with the product? Absolute shocking outsourced low quality customer service whose job role must be to take as little responsibility as possible. Bought a Stanley back in June thinking it would last me years but within a couple of months I was having loads of issues. Put in a warranty claim well over a month ago.Thanks to Letlhogonolo M for denying there is any issue with my drinks lid despite sending all the required evidence, extensive blame of my use of the cup, claiming my issue is solely with the spec of the cup, ignoring any question I raised and responding with completely irrelevant and repeated information.At one point told me all the issues were just me complaining about the spec of the cup, to which I asked if that was the standard it was supposed to perform at - no response. I repeated the question and was told my case was going to be closed, so I asked for my question to be answered and shock - they stopped responding. Have borrowed a lid from a friend which works fine despite my ‘improper use’. Would never buy from this absolute joke of a company again. Low quality product and even lower quality customer service. Don’t be fooled by the warranty.
I placed an order that was marked as delivered but it never arrived. We have cameras that show no deliveries were made. Customer service is an absolute joke. They take days to respond, offer to reship the product but never ship it. At this point, I believe they do this on purpose to take your money and never give you the product ordered. Order another brand- any brand. Stanley is garbage.
Claim your business profile now and gain access to all features and respond to customer reviews.
puriva.com
thehorizonfx.com
property-filter.co.uk
malewafood.com
tevaplanter.com
cambridgepublishinghouse.com
allyourdolls.com
drrepairs.co.uk
nabtrade.com.au
toysntumblers.com