Review Time
GOOD POINTS...MY OPINION..We have a WOBURN...Sales & their staff are excellent,,beautifully designed homes,,excellent choice of internal finishes,,quality workmanship in all areas...i have worked in construction for 50 years i know good work when i see it.....no problem there....BAD POINTS...OMG...Customer care,,more like we dont care!! Has got to rank amongst the worst in the country,, You have 45 days to report any faults or defects after that,, too bad !!! they do not want to know,,staff on the verge of rudeness whilst i was complaining...BEST ADVICE....Look elsewhere if you want good customer care...
Would give this company a 0 if I could.Customer service non existence. They promise everything but do not follow through.Whole property units all delaminated still waiting nearly 3 years later to get them all replaced. They seem to sub contract out work poor fitters get homeowners wrath.Would never recommend them to anyone.
Moved in to brand new home in August this year .Had to badger them to come out and fix the list of alterations .Bloke came did some work didn't come back next day due to personal emergency. Had to badger again for someone to come back .We are still waiting for an internal door that was damaged in transit of the home several other things too not right .There was no second bed .Managed to get them to give me some money towards one ,hoping check will arrive .Told coming today had to ring and confirm ,to find out the replacement door was damaged in factory now got to wait again for this and other things eg replacement fridge and dishwasher door .This company need to wake up ! Employ some more staff .Finish what you started . Honour your commitments to home buyers .Causing people stress and ill health disgusting !
Moved into our unit more than a year ago. Judging by previous comments I am not alone in waiting for work to carried out. Still waiting for doors to be fitted to bathroom cabinet. Promised a visit on October 19th, guess what, no one turned up. Sent email to CEO to complain. Still waiting for a reply. Spoke to customer services about the long wait, her reply was “that’s long then” with laughter. We should all get together and sue the company for damages.
Brought our chalet a year ago was missing things when it was delivered still not received a year on such has sofa leggs and mirrors . We got broken tiles in bathrooms and broken glass cabinet a list as long as our arms that's not finished our carpet came ruined in door way and front room all faded and only want to change hall way carpet but it's not gonna match the rest because its available anymore .The worst after team iv have seen pushing and thobing u off over the phone .wasta money worst mistake ever looking in too getting a solicitor on the case.not made to our plans wrong fitted kitchen tiles we didnt pick cracked marble kitchen tops and the list goes on .....!😤
1 star ! .-100 . the staff in customer service at stately deserve a medal.the management are hiding behind the female skirt. in a hope it will all sort its self out . not a chance guys. my unit number should any of you really care at stately is SA19-488769E .yep brand new, with 3 A4 pages of serious issues . £201k paid in full. i could meet the pope easier than get somebody to sort out the issues, or even come.from your company . LOST FOR WORDS .
Nice home...crap after sales...its a joke, it's taken them over 6 months to come and look at the second set of external cracks on my home....and today, the day the head of after sales said they were coming....guess what, no one turned up....utter crap.
Don't use this company what so ever, if it was possible I would give it no starsIt has made a huge dent in our saving having to pay solicitors fee to get our home fit to live in (bought new in 2015) taken till this year to get it to a liveable stranded This company along with the ex park owner has been a cause of constant stress and worry which has caused extreme ill health to my husband if you value your health and money don't use this company
Extremely poor response from after sales. Placed our order back in 2014 and initially very pleased with our home but have had numerous problems including Showerwall boards being replaced in ensuite due to incorrect installation (which I was initially told was due to my poor maintenance) the whole of the outside being replaced as most of plywood boards were rotting and the current issue of 75% of wardrobe doors drawer fronts etc where the vinyl wrap has lifted. It has now taken a further 6 months to partly resolve this latest problem - am still waiting for missing drawer fronts and wardrobe doors not being pre drilled. Gross incompetence.My advice is don't go near this company.Aftersales have generally been unhelpful and always tried to avoid any remedial work and just wanted rid of you.
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Europe's oldest park home manufacturer, specialising in the construction of residential park homes and holiday lodges since 1963.
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