Review Time
If only Trust Pilot had a 0 star rating this would be the only score I could give Stately Albion, however, I am forced to give them 1 star. I have been waiting for 18 months for this company to repair two large cracks in the outside wall of my new building. These cracks were reported to Stately Albion in April 2022 under their Platinum Shield Warranty and I waited until August for a visit which failed to materialise until I chased Customer Services. The eventual visit took no more that 2 - 3 minutes and I was informed that they would return to repair the cracks in the wall. Despite contacting what whatever purports to be Customer Services I still have no scheduled date for repair. Customer Services either fail to respond, send curt emails blaming Covid or just tell me that it has not been scheduled! To say that I am disgusted with this company is an understatement. For your own sanity, STAY AWAY FROM THIS COMPANY
Bought new in 2021. Sockets in wrong place meant no room for the radiator. Boiler flue did not line up with boiler so no hot water. Had to hack a new hole in the roof. Have been waiting for 14 months for SA to even look at problem cladding. same problem a s next 3 lodges. DONOT BUY
I bought my home (stately ) in May 2021. It’s now November 2023 and still having major problems actually I’m lucky and so are my neighbours to be alive.Firstly the bathroom flooded as the pipe to let out the water from the Bath had not been fitted correctly ! Then I had a faulty plastic pipe underneath the sink in the kitchen which leaked water and ruined the cupboard below !After this the on-suite shower began to leak leading onto the skirting Boards which have been replaced Four times and is still leaking,the grouting in the shower has begun to crack in numerous places I was told by a worker from stately there’s a leak somewhere behind the tiles and everything needs to be redone ! Summer 2022 the outside wall started bubbling.Since I moved in there had been an awful smell in the bathroom which I thought could have been connected to the flood I was told to run the taps to flush the pipes !Around April 2023 I noticed a flood of water coming out onto the concrete under the home I managed to get an emergency plumber, the plumber went under the house and said there’s about 5 inches of water covering the underneath that was the least of my problems ! The plumber managed to find the leak when he removed the tumble dryer his exact words were “ This place is a death trap if I went home without making this safe I’d never sleep !” The water pipes from the boiler had not been fitted correctly the condenser pipe which is plastic had not been done up he stated the condenser pipe should be nowhere near the water pipes or gas pipe ! ! The leakage had covered the wooden base rotted the two copper pipes and had just begun to rot the GAS pipe he stated if that had gone the whole block would have gone with it !!!!!! After this saga it just didn’t stop the pipe to the toilet in the bathroom had been fitted incorrectly and the waste for nearly three years had gathered underneath on the membrane !I had a major stroke Xmas 2021 due to the stress this place had caused I have been under the Doctor who stated that living with the waste from the toilet could have contributed to the stroke as well as breathing problems.The outside wall which was bubbling finally got done in May 2023 which four weeks later it cracked and is worse than it was before.At present I am and still waiting for the shower to be done AGAIN and the outside wall to be repaired AGAIN. I will be consulting with my solicitor and or the Environment Health officer due to the liability of this company it seems to me nothing will be done until something serious happens and the Media are informed !!
We took possesion of our new home in October 2022, delayed by 3weeks.Ours arrived with a fridge/freezer not working when it left the factory, extractor light doesn’t work waiting on replacement.Hob was wired wrong and started to burn the worktop underneath.Electrician who replaced it said it we were lucky it just smouldered could easily have caught fire!!It wasn’t wired by a proper technician that’s for sure😡Outside around window frames paint is chipped, gloss paint on bathroom floor, see through glass in bathroom which has now been changed over.Kitchen unit doors all up and down, some open the wrong way!Back of island doesn’t match the sides or doors.If we move parks it won’t be a stately Albion again.☹️Middle of lounge carpet is a different texture to the rest of it!
Moved into S.A 12 months ago and had nothing but problems ...water leak under kitchen floor...which made floorboards bow and buckle ...wooden door surrounds between kitchen and utility mouldy and peeling of paint ...patio doors will not lock shut ...major water leak undermain floor onto concrete base we are in 3cm water whicj is now seeping thro brickwork etc onto outside patio and going green with slime and mould ...after may phone calls and emails its a complete waste of time...its excuse after excuse all the time ...always promise yo return calls or emails ...never have done .This companys customer support is a complete disgrace you will not get any help or support ...very very arrogant male staff who like the sounds of their own voice ...SA need to be looked into regarding the terms and conditions of which they advertise ....NO HELP ..NO FEED BACK ...LIARS ....DO NOT EVRN THINK ABOUT BUYING STATELY ALBION ...HEAVEN HELP US ..
12 months of hell After waiting a year for our Stately PH with delay after delay it finally arrived in April this year. On inspection we found the shower in the main bathroom was still leaning up the wall not fitted, in the ensuite as l am registered disabled l asked for a low threshold and a pivot door which was on the specks and plan l got neither, the main island in the kitchen was not what we ordered and doesn't match the rest of the kitchen as did the island we ordered no lights above the island as in the specks, lots of other minor issues of bad workmanship too, We cannot move in and have visited the park manager with our complaints as to who's fault it is that neither Stately nor themselves noticed the specks did not match the plan. Unfortunately on the day of the snagging we were caught on the A12 for 3 hours after an accident so never made it so when we attended at a later date only then was the mistakes pointed out. The park owner who blames Stately for changing the details without informing us and after numerous correspondence from her and ourselves Stately obviously thinking now the park owner has paid them doesn't want to know and has completely ignored all our correspondence. Looks likes the next step is a solicitor but who do we sue Stately for getting it wrong or the park owner who didn't spot the mistake after paying for it in full?
We moved into our Windsor home in August 2021, but very disappointed at the finishing inside. They use lots of mastic, there are marks on the wallpaper in each room, radiator in main bathroom is hanging off, draws in office don't close properly and lots of other issues. SA have been out to visit once, but the person they sent did not finish the errors. Very disappointed in Stately Albion and also the park owners for not keeping in touch with the owners once they have moved into property.
I have a Stately Warwick which I have been living in since 2015 (I live in Spain). I have had numerous problems with door frames that don’t fit properly, laminate that has blown on every kitchen unit and also the wardrobes. The kitchen unit doors were all replaced 3 years ago and in the last 2 weeks I have noticed they are starting to blow again. Stately’s excuse for the laminate blowing was that they used the wrong glue!! They sent new doors to replace the blown wardrobe doors two of which were the wrong size and no holes had been punched for the hinges, also some of the new doors were damaged and had to be thrown away. We had numerous cracked tiles in our main bathroom (both floor and wall) but we recently got the floors retiled. Like many others there excuse is always it’s out of warranty. The 10 year warranty is not worth the paper it’s written on.When I lived in the UK I had a Tingdene home and I did have a few problems with that but nothing like what I’ve had with this. I would never buy Stately again and I would not recommend them to anyone. They are supposed to have a reputation for being the best!!!If I had the money I would sell this home and buy one from a different company.
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Europe's oldest park home manufacturer, specialising in the construction of residential park homes and holiday lodges since 1963.
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